This trip was for 6 people, and we booked a 7-seater. Upon arrival, the staff informed us that they only had 5-seaters available and that we needed a 7-seater to accommodate 6 people. We had tickets for a specific time slot at the Boeing Factory and had only allocated 1 hour for pick-up. After much urging, the staff arranged a 7-seater, which delayed us by an hour. We reached the factory just 1 minute before our scheduled tour.
We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.
The Hertz location was quite unreasonable. They charged us an extra day for arriving just 10 minutes early to complete the paperwork. Fortunately, the Zuzuche platform helped us get a refund for that extra day.
Car was very clean. And easy to find. Would be nice if I could use my debit card.
About QEEQ:10.0/10
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