Boeing Factory - Microsoft Headquarters - Flight Museum

Perfect car rental experience, thumbs up for HERTZ and QEEQ!

They kept recommending different car models

When I arrived at the store, it was already 1 AM. The staff didn't say anything and just asked me to swipe my card. I thought it was for a deposit, so we quickly took the car since everyone was tired. Later, I discovered that $249.47 had been charged directly to my credit card for insurance. I had two rentals; during the first one in Los Angeles, the staff introduced several types of insurance and only charged us extra after we agreed. However, in San Francisco, the insurance fee was charged without my consent or even my knowledge. This was very disappointing. Additionally, the car rented during the first trip had a battery issue on December 10th, which wasted a whole half day of our time meant for exploring the Grand Canyon. The case number for that issue is 160322227. I chose this company because of its reputation, but my overall experience was not satisfactory.

I had to extend the reservation, qeeq was unable to do this, For 2 days I was unable to reach anyone via phone at the Hertz station, so I had to DRIVE there in order to change the reservation. Very old fashioned, not good service….

discount offered due to short wait for auto; desk clerk very personable and helpful; car had damage to the body which had not bed reported and/or recorded

quite smooth - easy