CAR RENTAL REVIEWS ON SICILY BY CAR IN CATANIA

was a very good car Ford Kuga automatic at a great price; process went smooth just have to do a good verification when getting the car

Waited more than an hour and the lady at the counter was very rude I asked to speak with manager and he was even ruder than her ! A completely ripoff avoid this company looks everything cheap but at the counter you have a big surprise!

5 stars

Despite pre-booking a car for 10am we had to wait over 2 hours for the car. Service throughout pick up was appalling.

Like: Quick and easy drop off. Friendly staff both at pick up and at drop off.
Dislike: I was first offered a Ford Kuga, when i was specifically booked a lower class vehicle (smaller). In the end they managed to find a car within the class i booked.

Like: Pick up location
Dislike: Drop off process time

Habíamos reservado un coche a recoger en el aeropuerto de Catania. Al llegar al mostrador, había una cola tremenda y, aún teniendo la reserva, tuvimos que coger "número" para ser atendidos. Preguntamos por nuestro turno al staff de SilicyByCar y contestaron con burla "see you tomorrow"... Finalmente, tras esperar durante 3,5h y más de 80 turnos, pudimos coger el coche. Respecto al coche, excelente, nuevo y limpio. El drop off del coche, en otro mostrador que el de recogida, fue fácil y rápido.

La web muy bien, fácil e inuitiva. Recomendamos coger el seguro del coche desde la web de Easyrentcars dado que en el mostrador de SicilyByCar es más caro.

There was a long queue when picking up the car, the staff were unfriendly and slow. It took over an hour to get the car.