CAR RENTAL REVIEWS ON WHEEGO IN FRANKFURT

We had to wait three hours to get the car. The reserved Volkswagen Multivan was unavailable, but they upgraded us to a Mercedes Vito for free, and included three complimentary services: half a tank of fuel, no charge for a second driver, and no extra cost for driving outside of Germany. The Italian guy at the front desk was really patient and helpful. Kudos to him! I'll look for you next time! :)

처음 계약한 차종과 다른 것은 상관 없었으나 사고차량으로 문짝이 많이 찌그러져 있고 앞뒤 스크래치가 많이 심함. 연락되기까지 시간이 많이걸림. 나중에는 이미 알고 있다고 했고 남은 차종이 없어서 그렇다고 했음. 차 성능은 괜찮았음. 직원들과 연락은 어려웠으나 친절히 설명은 잘해 줌.

This rental company is very dishonest. They swapped your car at pickup and the car was full of damages! When returning the car, they said everything was fine, and after signing off and leaving, they charged an additional 800 euros from the deposit for new damages. The damages noted on the inspection sheet were already there upon pickup! Luckily, we had photos as proof. Such behavior is really terrible! I highly do not recommend renting from this company!

Wheego is a recently established car rental company. I arrived at 6 AM and there was only one staff member. The service was very good, detailed, and patient.

Good

Terrible service, each of the two locations only had one staff member. No one was there to inspect the car upon return; I had to leave the keys in a drop box. A month later, they emailed saying there were scratches and demanded 400 euros. I filed official complaints and through various channels. After a month, they told me it was a system error. Now, four months later, they still haven't returned my 250 euro deposit, claiming it was a normal charge and non-refundable. I am still filing complaints.

Excellent service

there was no windshield fluid in the vehicle.

Really liked it

Pretty good

New company, good service attitude.

When I arrived at the T1 store, there were no cars available. They said they didn't know how long I'd have to wait because they didn't have drivers to bring the cars from the parking lot. Then they told me to take a bus to the T2 store to pick up the car.

Service at counter was slow and not polite. I got a vehicle much smaller than I ordered. Then had to sign form that there are no scratches on the vehicle I never saw. Sever safety malfunction of front wheels swerving right. And to finish return is only at terminal 2 Frankfurt while no paperwork says it so.

Counter at terminal 1 was not crowded during this time of the year and easy to find The car was new VW TAIGO Medium SUV as expected. The staff at the counter was nice paper less.

Booking was quick and easy through QEEQ, competitive prices

Very satisfied

The location is not clear I spent a lot of time to reach to their office even after asking information staff

Very satisfied

Overall satisfactory service

Excellent car rental company, provided a new vehicle, the pickup process was very smooth.

They gave me a car that needs service (at least 70 days past). I E-mailed customer service but never get a respond.