HAWK CAR RENTAL REVIEWS

12 days of self-driving, smooth pick-up and drop-off, no incidents. Satisfied with the price.

New car, only driven 4600 km

The service is decent and the price is reasonable.

Quick and convenient

The car rental process wasn't very pleasant, let's just leave it at that. Talking more about it is exhausting.

We originally rented a Toyota Vios, but we ended up with a Malaysian domestic car. Very dissatisfied.

Very good.

Very satisfied.

Very good

Picked up the car at Kuala Lumpur AirAsia terminal. The pickup location was not clearly marked; we had to ask the terminal staff to find it. Not sure if the problem was with the car rental company or the car rental platform, but when we got to the office, we were told the pickup point was elsewhere. However, they offered to deliver the car for free, which took about half an hour. The car had over 30,000 kilometers on it, which was acceptable. The process was very simple, and after inspection, we quickly drove off. The return instructions were very clear, and the return process was very quick, taking about 2 minutes. Overall, I am satisfied.

Very dissatisfied! Our flight landed at 11 PM and when we arrived at the terminal where the car rental company is supposed to be, there wasn't even a counter. It took us 2 hours to get in touch with someone from the rental company. The car they delivered had an empty fuel tank and the GPS navigation system we reserved online was missing. We had to wait another 20 minutes for them to bring it. If you're planning to visit Sabah, do not rent a car from this company, you'll definitely regret it!!!

The store is on the LG floor of WISMA UOA, and it's fairly easy to find. I picked up the car an hour early without any extra charges. The service was excellent.

Pretty good, overall the pickup and return were smooth. Due to the language barrier, there wasn't much communication.

Great service and the car was in excellent condition.

Overall, we had a poor experience with Hawk. 1. The car pickup was delayed by two hours, which pushed our next itinerary back. Despite trying to reach Hawk in the morning to deliver the car to our hotel, their phone number was unreachable. We arrived at the pickup point only to find no staff. After waiting until 2 PM, a travel agent helped us contact Hawk. They eventually arrived with two battered Proton Wajas and took us to their office to complete the paperwork. By the time we left, it was already 4 PM, severely disrupting our plans. 2. The cars were in terrible condition. We booked two Proton Wajas. Both were full of scratches. My friend's car had a non-functional rear tail light, and mine had a broken fog light. The inspection sheet was completely marked up. On top of cosmetic issues, they had major mechanical problems. My car had a bald front tire, and my friend's car had a dangerously bulging rear tire. After numerous calls, roadside assistance replaced the damaged tire with a small spare. Unfortunately, my friend's spare tire was flat, leaving us in a difficult situation. Hawk's phone line was then off, providing no further assistance. We had to use the spare from my car. This ordeal meant arriving at Cameron Highlands at 2 AM, ruining our itinerary. 3. Customer service was negligible at best. They failed to provide punctual service, delivered faulty cars, couldn't promptly resolve issues, and ignored major problems post-incident. Hawk’s service was abysmal, barely earning a score of 1 out of 10. After negotiations at Kuala Lumpur International Airport, they replaced my friend's car with a compact Toyota Vios in better condition, but no compensation was given. My car remained problematic. In summary, I strongly advise against renting from Hawk. Their cars are unsafe, and their customer service is abysmal.

The service was excellent. As long as the documents were complete, there were no excessive requirements.

Very good, I will rent again next time

Great, will rent again next time!

Although the company is small, the staff's service attitude is very good and polite.

Great! This store is located in the Golden Triangle area. I read the reviews in advance and found Subway easily, which led me to the store. At pickup, the staff asked the driver to sign several times. I was worried it was for extra sales, but later proved unnecessary. The staff were very nice, although their English had a strong Malay accent, making it a bit hard to understand. They tried their best to explain. I guess it's because my English isn't very good.