Everything is good except that they do not have a counter at KLIA2, so a bit time-consuming to fetch the car and return it to KLIA terminal for passengers who arrives at KLIA2 Terminal.
“Booked a Nissan Almera was given a Perodua Alza (cheaper local car) with 233,000km!”
About Hawk:5.3/10
The car was awful. Booked a Nissan Almera fobbed off with a local Perodua Alza that had covered 233,000km. Was dented and scratched all round, looked a real 'banger' as we'd say in the UK. A real con and very expensive given the car provided. You expect something relatively new. Clearly been in a couple of stunts. Avoid.
Hawk’s staff, mr Joe is very helpful and punctual, make our journey smooth and enjoyable. His service is excellent. Definitely will choose hawk again when come back to melacca.
About QEEQ:9.0/10
Good platform and thanks for the good response and service after we book the car.
Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.
About QEEQ:10.0/10
Booking was smooth, would have helped to get more details on pick-up location
“Bad lousy emergency policy. Worse the spare tyre is just Decoration!”
About Hawk:4.7/10
Had tyre punctual on our last day rental travelling back to jb from kl. Text for emergency assistance. Lucky nearby found a workshop, and told the spare tyre is different size, cannot use. Text emergency assistance and was kept blaming is our fault to damage tyre and offer ZERO solution.
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