CAR RENTAL REVIEWS ON ACE RENTAL CARS AT SYDNEY INTERNATIONAL AIRPORT, SYD

Like: Awesome!!
Dislike: Gos not functioning well, already setup to avoid tol highway but didn't respon well and we had to go through the tol 3x. We just used google maps instead.

There weren't many people at the location, and we had all the necessary documents, so the process was fast and we got the car quickly.

Waited a long time for the shuttle bus to arrive

The location is very remote and inconvenient. QEEQ did not inform us that ACE Rental had changed its address, so we had to walk five or six kilometers to the new address for nothing. It was very troublesome, and we couldn't get through on the phone.

Like: The lady I picked the car up from was lovely cheery made me feel comfortable.
Dislike: When I dropped the car off I had taken it to the BP around the corner to fill it up, which I definitely did. When I brought the car into the yard I was met by two workers one male one female, the woman went to inspect the car. When she came back she said everything was fine except there was one bar of the fuel gage missing, the way she spoke to me was appalling then the man piped up afte to explained I had just come from the BP to fill and the fuel pump clicked when it was full. He decided to say to me in the most condisending way that I will be charged the price of the fuel they need to put in plus a $50 admin charge, which u then replied I am happy to take the car back to the petrol station to try and put more in, I took the car back to the BP where I put $2 worrh of petrol in which while filling up I made sure the fuel pump Clicked not once but twice! I got receipts for both of the transactions and took it back to the yard where the fuel gage inside the car was still missing a bar. All in all the way I was spoken to was quite abrupt and condisending. Clearly there is an issue with the Cara fuel gage or it takes a lot longer to register the fuel input then normal. I do have another booking with ACE in a few weeks so hopefully I have a better experience at drop off.

The pick-up service was very slow, waited for almost an hour.

Like: Got a free upgrade. The car was in very good condition, so was the GPS device and the car seats for kids. Very friendly staff.
Dislike: Nothing in particular

The service was polite but lacked enthusiasm.

I forgot my driver's license, but they accepted my official document and allowed the rental.

Like: The services was great and the car suited out purpose

Like: The young men were very patient and professional.
Dislike: Being unfamiliar with Sydney streets and expressways, we had a terrible time getting back to the rental location. Kept going the wrong way. At other rental locations, the company offers a localized map of the airport area.

Like: Price, value for money.
Dislike: Location, out of airport

Dislike: I didn't like the distance to express pickup which was not Ace Car Rentals fault but it would be nice if they could pick up from the terminal.