CAR RENTAL REVIEWS ON EASIRENT AT HEATHROW AIRPORT T5, LHR

Absolute cheats..had a full insurance bought while booking..still charged 180 pounds without informing me..later said that I shud have read all the terms b4 signing...strangely enough the receipt does not show the amount anywhere..just a tick where it says need full insurance..

Didn't have my chosen car group when I got there, offered me a massive 7 seater truck which I didn't want and I had to wait over an hour for a car to be returned. It wasn't washed properly or hoovered inside. On the plus side it was perfectly OK and a nice car to drive so I wasn't too bothered but it definitely could have cleaned better

After being hustled to take extra insurance, I was told that if I didn't take some form of expensive top-up insurance, they would hold GBP 1500 on my card. If any issue was experienced with the car, even as small as a tyre issue, they would take the full GBP1500.

I am absolutely disgusted with the service from Easirent, who conned me into signing for insurance that was not explained to me. I had already purchased insurance from Easyrent and instead of asking for a deposit they took more money out of my account for further insurance without explaining the terms to me. After realising the next day that money had left my account, I called them and they just blamed Easyrent and said that they should never have sold me insurance?!

Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

The insurance wasn't very clear and expensive. Staff were super nice.

Like: Price
Dislike: People who gave me car was not friendly

Good service overall

Quick polite and friendly service.

Easirent offers a first class service. Keep it up!

The mobile app is excellent!

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.

As expected. Good service. Will reuse

The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..

GOOD SERVICE

Good

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle

On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model. An upgrade was given but still not an estate and after a long discussion.

Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs

VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.

Excellent!