EASIRENT CAR RENTAL REVIEWS

Lovely car and great staff

I was disappointed they had to charge my credit card 1800$ They also posted on my credit card the 500 holding charge. It should be held and not charged. I paid 40$ extra for exchange rates on my credit card which I did not expect to pay over and above the total of the invoice

Site understaffed. Waiting times too long for pickup and for rental procedure (long queues). Also for car return (site deserted because only staff member was busy shuttling other customers to the airport)

I wanted to modify the reservation because of change of plans after cancelled flight. Couldn't find how to do it. So I cancelled the reservation completely and started from scratch.

The worst car service ever. We would like a refund. 1)nobody came to pick us up from Edinburgh station or took our calls so we had to take a cab till the pick up point. 2)when we reached our car was not available and we had to wait 2 hours to finally get the car and leave 3)because of the late car arrival we had to pay extra to check out from the hotel 4) as suggested by the guy who gave us the car, my father - sent a complaint emails to the manager who never replied and did nothing about it. 6) we are also having a major problem with the left top car tyre since the first day. Every few km we need to stop at a gas station and fill it in. We were in the middle of mull with no gas station around and the tyre was very low in air so we couldn’t go on. Luckily for us a gentleman passing by in his car was a mechanic and he had a pump and stopped to help us out. 7) finally, this whole car rental company had been quite a disaster for us we and we didn’t even get an apology in return.

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

staff were really excellent and the process smooth. The pick up was about 8 minutes walk form airport - and was told shuttle would take 15-20 mins to arrive so maybe not so good if mobility problems

She was working by herself .No way she could serve two people together.

Yes , because I dropped off to hotel .The hotel helped get a ride to the Airport in 20 minutes.

Still waiting for deposit return.

Worst experience ever. Ruined our vacation. Sold us all the upgrades, including full coverage insurance and when we had an issue with a sensor button coming on and beeping at us while driving (not lane assist beeps!) the very first day learning to drive in the opposite side of the road, they simply said, hmmm...not sure what that is. It a very long time to get ahold of a representative and when we said we felt we were a danger to ourselves and others, they said they couldn’t do anything about it. By this time we were several hours away from our pickup location and were trying to make it up to the northern part of England in a schedule. We said we were going to have to drop the car off somewhere other than our appointed destination and they told us we couldn’t get our money back. Not only that but they charged Lori Graham $120+ for gas when they gave us the car empty. We have a witness who is a friend of mine that took us to the Easirent in London and followed us immediately to the closest gas station. Our experience was so stressful that we had to drive out of our way to the closest airport (Bristol, England) and book plane reservations to our next destination. The rep in Bristol charged a drop off fee for the change of location and the worst part of the story is that he made us wait over an hour to drive the customers (including us) to the airport so long we missed our flight and our money and had to rebook/repay for new tickets. This was a nightmare and put a huge damper on a vacation that my friend and I had booked and been looking forward to for o5 months. Two credit cards were used for this transaction and should be refunded in full for the anguish and inconveniences suffered on this trip. I can’t fully explain how dangerous it is for constant beeping to occur when you are learning to drive on the opposite side of the road, opposite side of the car, the roundabouts and other drivers. BTW, the London Heathrow airport Easirent location does not answer their phone

The car smelled of cigarette smoke from the previous user. I'm not a smoker and this was disgusting. I was shown the car from the outside but not the inside so I was not aware it was that bad. Also, the quote was not billed. Instead I had to pay more and this was not made clear in the search process for your service. I had the insurance coverage I was supposed to have and should not have been billed additional fees. I would use this service again due to convenience, and I'd know to get in the car before leaving to be sure a smoker had not used the car previously. If... you can honor the quote given. I need to come back again to that area specifically and would hope to use your services, but not with the over billing process.

the gentleman at the counter was perfect and the one driving shuttle was perfect. two people cannot not do that job. i was there a long time and so were many other people. 2 people on a shift they do everything. the price of my car for three weeks was great it ran great. my front fender was slightly hanging off. for some reason all 4 doors and truck were black taped shut at some time with all the residue still on all 5 doors.

I didn't find my booked car. Instead, have to take a loader van instead because I had no other options

Would NEVE use easyrent again! Even if it was the last rent car company in the world? From step 1 when I arrived, low moral people leaving unhappy customers? What a miserable place Then the extras? More extras than a film set On return young man that took the car back was Extremely helpful 1st class Anthony has a hard job! Not surprised from companies policies! Steer well clear Use Sixt or Europcar

There service is very good far better than Easirent

Did not realize until I had gone from the pickup center that there was only 3/4 of a tank of fuel. I returned it completely full as agreed. No one had ever rotated the tires. I would have taken it back for another because the front tires were so badly worn that the vehicle was totally unsafe, but my work schedule did not allow me to. Just kept my fingers crossed the whole time I used it, and was never so happy to get rid of a rental vehicle in my life. It was really pretty unnerving to drive that vehicle. No one at your pick up center explained the rental agreement process through email until I questioned why I did not have a rental agreement copy. From the time I left the center until I received the email a while later, I was driving a vehicle with zero documentation. That also was a bit unnerving.

Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.

Car was a VW Touran that fit 7 people without luggage. The car had 87,000 kms on it with scratches & multiple dents all over it with a fog light out. It was due for an oil change. The windshield had cracks in it. The pick up experience was awful. We were basically told the online policy to cover the excess damage was worthless. Tyres & glass was not covered, nor was roof damage. They tried to rent us a truck that held 5 with more luggage room. The whole pick up experience was an intimidation & bullying process, which seems to be the norm in Ireland. The same woman who rented the car to us, refused to make eye contact with us upon are return.

I'd never use them again, always stick with the more reputable companies. They were quite shady when I entered the office- closing the door while they spoke to each customer individually for example and turned out to be £40 more expensive for a day hire than the other companies that looked more expensive initially. This is because they have a 100 mile a day limit, after that you pay .30p per mile. They also block £1600 for car damage and fuel- my cc limit isn't that high so I had to pay a minimum of £37 to reduce it. Never had to do that with any other company, and I hire cars a lot. Also found out that the workers get commission on everything including damage to your car so they're highly motivated to charge you more in any way they can. I heard that in their training they are told- get the ones off the plane, they're too tired to make good decisions and tell them they need things they strictly don't. So terrible company, all of that really spoiled the beginning and end of an otherwise lovely day trip.

went to pickup the car on time, to be told have no cars available and have to wait for a car to come in, horrible, bad service and wasted my time

Did not have the car I Booked offered a smaller car which would have been very inconvenience and would not fit my luggage and stroller we also asked if it would be available next day the gentleman said they can not guarantee that so we requested for refund but have not received it yet

We have to wait long to actually get the car. And only when my wife requested to customer representative and explained him about condition of our child, he has agreed to fasten the process. We are asked forcibly to wait over 1 hr inside premises which is suffocating and customer representative showed lot of attitude and is kind of doing any favour by doing his job. He is definately not suitable for the job and should be trained properly.