EASIRENT CAR RENTAL REVIEWS

Great little deal , will use again , staff very helpful

Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.

The line in the office was insane. The whole booking and return process of the site is completely disorganised and has no in-out flow like normal rentals. They just pick random cars off the grass and yard outside. Cars were scruffy. Be prepared to wait at least an hour to collect or return a vehicle.

Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again

The car was not what I reserved, and a step down in my opinion. They offered an upgrade in lieu of what i reserved, but the staff wanted more money. The rental facility was very poor, AC wasn’t working, staff was unimpressive. I also waited 45 mins in the scorching heat for the pickup shuttle at the airport. Overall, not a good experience.

No cars were available at booking time for myself or another customer. I was told to call ahead later that day or come back the next day. A higher class car was however, available for the customer behind me, by which time I had to leave with alternative transport. Couldn’t help but doubt that better cars were available but not offered even though it wasn’t the customers fault.

I would give Easirent zero if I could

I really wish you guys didnt go up on your liability Today I was not able to get a car due to the amount of pay. Not sure if I will be able to use you guys again

従業員の人数が充分でなく、車の受取に2時間以上待たされた。 その上予約していた車が無く、それ以上に高いランクの車を勧められ、それしかないので仕方なくそれを借りる事にした。 二度とこのお店では借りない。場所も遠く沢山の荷物を持っての移動はバスでもたいへんでした。。。

Good and clean car! BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation

Long pick up time. Poor access to a small yard for car rent. Dreadful staff on return and poor process. Would not use again.

Staff is very feiendly, perfect service!

On returning the car I stopped in Farrington to top up fuel when car wouldn’t start. Due to the car running out of Adblu I wasn’t able to start car. I called office which then was asjed to buy and topup Adblu. On doing this the car still didn’t start so RAC had to be called. This cause a lot of stress as I had a 6 mth, 4 year & 6 year old and a flight that day. This is something that should of been checked before hiring a vehicle.

The Staffs was. Rude as best. I used a car from Ace

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

Nothing particularly wrong, certainly value wise. Staff friendly enough, car fine, service good. A couple of things to tighten up on though (some my misunderstandings but you could help others avoid)... Finding the location - I'd wrongly gone to the car hire bus stop at terminal 5 before realising you weren't on there. When I looked on the internet at the booking it said at the top 'available from terminals 1 -4'. As I saw that I didn't look further assuming I needed to go to a different terminal. I did so on the free train then found you weren't on that sign either. Only then did I look at the smaller print and find I needed to go to a specific bus stop for a specific bus. By that time it was very late. I had tried calling for advice several times but no one picked up which would also have saved me time. In hindsight I completely realise that it says on the detailed part of the voucher how to get to you but having travelled mainly abroad I'm used to car hire that's signed or in the airport. It never crossed my mind not to just follow signs for car hire and look for your desk.

Local de escritório diferente de park Muito ruim

Car was smelly and floors were really dirty.

The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.

The counter staff was rude to myself and the two other customers before and after me.