The pickup point had no English assistance and no insurance terms were explained. Despite buying insurance domestically, we were forced to purchase it again there. No one explained the coverage and there were no written terms. Unlike major companies with counters inside the airport, we had to walk a long distance to find a shuttle with no signs or directions. It took us over an hour to find it while dragging our luggage. The drop-off location had no signs, the process was complicated, and it took us 3 hours to find the underground parking. If you don't speak Spanish, avoid this company and choose an international one.
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