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+49 6107 6353100
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8658703047
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8658703047
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OK Mobility, Ok Mad Car hire

OK Mobility 1000+ ratings, 8 reviews

Madrid, Spain

6.2 / 10 Average

Best Price Car Hire at Madrid–Barajas Airport(MAD)

Last updated on: February 14, 2025

OK Mobility - Ok Mad Information, Car hire Instructions & Policies

Address

Avenida de Aragón, 394 28022 – Madrid

Telephone

+34971126880

Pick-up Instructions

The OK Mobility - Ok Mad car hire location is in terminal

You can walk to the counter of OK Mobility - Ok Mad car hire.

Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Drop-off Instructions

Terminal 1: When you arrive at Terminal 1, drive around the right lane following “ T1 /P1” signs. Stay in the left lane following the signs to “Car Rental” Once on the left line, keep following “T1 / Car Rental” signs until you find the parking access. Wait in front the barrier, it will be opened automatically; parked the car in our Car Return Area, and go with the keys to our office, in order to be attended. Terminal 4: When you arrive at Terminal 4, drive around the right lane following “ Departures“ signs. Stay in the right lane following the signs to “Car Rental”. While you are in the B building, keep waiting in front of the barrier, it will be open automatically; once inside the parking, follow the OK Mobility signs. Parked the car in our Car Return Area, and go with the keys to our office, in order to be attended.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Full Driving License issued in Spain

EU Driving Licence

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland
In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor. For price and details of INT, please consult the staff at the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR for other car models.

EUR 900 for Lancia Ypsilon,

EUR 900 for Fiat 500,

EUR 1050 for Renault Clio,

EUR 900 for Peugeot 108,

EUR 1050 for Volkswagen Polo,

EUR 1200 for Hyundai i30,

EUR 1200 for Citroën Berlingo,

EUR 1200 for Opel Combo Life L,

EUR 1200 for Peugeot308,

EUR 1200 for Nissan Juke Or Similar,

EUR 1200 for Volkswagen Golf,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Kia Sportage,

EUR 1800 for Mg Ehs Phev,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Peugeot 5008,

EUR 1500 for Peugeot Rifter Long Or Simillar,

EUR 1500 for Seat Alhambra,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Lancia Ypsilon,Fiat 500,Fiat 500e,Abarth 695,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Volkswagen Polo,Bmw I3,Audi A1 Sportback,Renault Clio,

EUR 1200 for Mercedes-benz Clase T Diesel,Opel Combo Life L,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Volkswagen Golf,Mg Mg4,Hyundai I30,Skoda Rapid,Renault Talisman,Toyota Corolla,Berlina Pequeña Básica,Kia Sportage,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Volkswagen T-cross,Audi Q2,Nissan Juke Or Similar,Cupra Formentor,Fiat 500c,Volkswagen Passat,Kia Ceed Tourer,Peugeot308,,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Volkswagen Caddy,Mercedes Clase C Automatic Or Similar,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01 Automatic O Similar,Mini Cooper Cabrio,Opel Cabrio,Chevrolet Van Express 15p,Renault Trafic,Mercedes Benz Clase C Estate,,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Audi Q5,Mazda Cx-60,Jeep Wrangler,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 4000 for Mercedes Clase S,Jeep Wrangler,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Audi Q5,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Peugeot 5008,Peugeot 5008,Volkswagen Caddy,Mg Marvel R,Mg Ehs Phev,Lynk&co 1,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,

EUR 1200 for Mercedes-benz Clase T Diesel,Opel Combo Life L,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Volkswagen Golf,Mg Mg4,Hyundai I30,Skoda Rapid,Renault Talisman,Toyota Corolla,Kia Sportage,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Volkswagen T-cross,Audi Q2,Nissan Juke Or Similar,Cupra Formentor,Fiat 500c,Volkswagen Passat,Kia Ceed Tourer,Peugeot308,,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Volkswagen Caddy,Mercedes Clase C Automatic Or Similar,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 1,Mini Cooper Cabrio,Opel Cabrio,Renault Trafic,Mercedes Benz Clase C Estate,,

Theft Insurance Excess differs by car model:

EUR for other car models.

EUR 900 for Lancia Ypsilon,

EUR 900 for Fiat 500,

EUR 1050 for Renault Clio,

EUR 900 for Peugeot 108,

EUR 1050 for Volkswagen Polo,

EUR 1200 for Hyundai i30,

EUR 1200 for Citroën Berlingo,

EUR 1200 for Opel Combo Life L,

EUR 1200 for Peugeot308,

EUR 1200 for Nissan Juke Or Similar,

EUR 1200 for Volkswagen Golf,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Kia Sportage,

EUR 1800 for Mg Ehs Phev,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Peugeot 5008,

EUR 1500 for Peugeot Rifter Long Or Simillar,

EUR 1500 for Seat Alhambra,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Lancia Ypsilon,Fiat 500,Fiat 500e,Abarth 695,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Volkswagen Polo,Bmw I3,Audi A1 Sportback,Renault Clio,

EUR 1200 for Mercedes-benz Clase T Diesel,Opel Combo Life L,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Volkswagen Golf,Mg Mg4,Hyundai I30,Skoda Rapid,Renault Talisman,Toyota Corolla,Berlina Pequeña Básica,Kia Sportage,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Volkswagen T-cross,Audi Q2,Nissan Juke Or Similar,Cupra Formentor,Fiat 500c,Volkswagen Passat,Kia Ceed Tourer,Peugeot308,,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Volkswagen Caddy,Mercedes Clase C Automatic Or Similar,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01 Automatic O Similar,Mini Cooper Cabrio,Opel Cabrio,Chevrolet Van Express 15p,Renault Trafic,Mercedes Benz Clase C Estate,,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Audi Q5,Mazda Cx-60,Jeep Wrangler,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 4000 for Mercedes Clase S,Jeep Wrangler,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Audi Q5,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Peugeot 5008,Peugeot 5008,Volkswagen Caddy,Mg Marvel R,Mg Ehs Phev,Lynk&co 1,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,

EUR 1200 for Mercedes-benz Clase T Diesel,Opel Combo Life L,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Volkswagen Golf,Mg Mg4,Hyundai I30,Skoda Rapid,Renault Talisman,Toyota Corolla,Kia Sportage,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Volkswagen T-cross,Audi Q2,Nissan Juke Or Similar,Cupra Formentor,Fiat 500c,Volkswagen Passat,Kia Ceed Tourer,Peugeot308,,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Volkswagen Caddy,Mercedes Clase C Automatic Or Similar,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 1,Mini Cooper Cabrio,Opel Cabrio,Renault Trafic,Mercedes Benz Clase C Estate,,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.8 km from Madrid–Barajas Airport

20.5 km from Cuatro Vientos Airport

Railway Stations

10.7 km from Chamartin Station

12.2 km from Atocha Train Station

Hotels

10.5 km from Hotel Claridge Madrid

12.8 km from Eurostars Suites Mirasierra

13.4 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

10.9 km from Paseo De La Castellana

11 km from Puerta De Europa

11.1 km from Torres Kio

FIND ME A CHEAP RENTAL
Map view of OK Mobility Store Location
coordinates: 40.45 -3.56

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 6.2 / 10 Average

  • Vehicle condition: 0.0
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.0
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins

  • Lambert Jennings

    Madrid

    2 /10 Poor

    Reviewed: Monday, February 17, 2025

    Booked a week in advance. Long queue. Then they said no cars were available and asked us to wait for a while. Waited for several hours and they asked us to keep waiting. Check reviews before renting; I am not the only one with no car in the order.
    Read More >

  • Edmund Waters

    Madrid

    2 /10 Poor

    Reviewed: Monday, February 17, 2025

    Booked the car a month in advance, but there were no cars available upon arrival. If I could give zero stars, I definitely would.
    Read More >

  • Jill Morrison

    Madrid

    2 /10 Poor

    Reviewed: Monday, February 17, 2025

    Not satisfied, didn't pick up the car and didn't get a refund
    Read More >

  • Jane Pullan

    Madrid

    10 /10 Excellent

    Reviewed: Monday, February 17, 2025

    Very good, they do not cause unnecessary trouble. If you don't want to upgrade the car model or buy insurance from the store, just refuse.
    Read More >

  • Mabel Fielding

    Madrid

    10 /10 Excellent

    Reviewed: Monday, February 17, 2025

    Pick-up and drop-off were very smooth. The staff were professional and communicated well in English!
    Read More >

  • Bblythe Brooke

    Madrid

    10 /10 Excellent

    Reviewed: Monday, February 17, 2025

    I thought it was a small rental company, but the car return process was very smooth.
    Read More >

  • Gene Albert

    Madrid

    8 /10 Very good

    Reviewed: Monday, February 17, 2025

    Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.
    Read More >

  • Abigail Harrod

    Madrid

    6 /10 Average

    Reviewed: Monday, February 17, 2025

    I couldn't reach them by phone.
    Read More >

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