Hertz, Heathrow Airport Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Ford Fiesta
Economy
US$115.00/day
Rent a car
- Collision Damage Waiver & TP
Skoda Octavia
Compact
US$137.00/day
Rent a car
- Collision Damage Waiver & TP

Hertz - Heathrow Airport Information, Car hire Instructions & Policies

Address

HERTZ Heathrow Airport, Northern Perimeter Rd, London TW6 2QD, United Kingdom

Telephone

+442081563834

Pick-up Instructions

The Hertz - Heathrow Airport car hire location is located out of the airport

You can arrive of Hertz - Heathrow Airport car hire by free shuttle bus.

PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.

Drop-off Instructions

RETURNS: When you arrive at our location, follow the signs for "car return" and stay with your vehicle until you are approached by our staff. (If returning to the same location) Return parking Google map link: https://maps.app.goo.gl/6jtDrLBqiyUt3f2C8 All vehicles must be returned to the Hertz main compound. All vehicles not returned to the main compound will be charged a collection fee of GBP 50.00 plus parking charges. Vehicles parked outside the terminal buildings will be towed and you will be charged all fees relating to the release of the vehicle.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Ford Transit

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full Driving License issued in United Kingdom

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland

If you wish to take a UK registered vehicle into the Republic of Ireland, you are required by law to be in possession of a VE103B certificate which is proof Hertz has permitted the vehicle to travel outside of the United Kingdom. The VE103B certificate is not required for travelling to Northern Ireland. Charges for issuing a VE103B are as follows: Number of days into the Republic of Ireland: Standard Cover (including taxes) 1-7 days: £ 171.99 14 days: £ 209.90 15-21 days: £ 226.51 22-28 days: £ 301.73

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Transit 350 Lwb-diesel,Toyota Land Cruiser,

GBP 1000 for Opel Astra,Renault Captur,Renault Captur,Opel Mokka,Mg 3,Peugeot 208,Nissan Qashqai,Volkswagen T-roc,Kia Picanto,

GBP 1200 for Daily 35 C15v,Ford Transit Swb-diesel,Volkswagen Golf,Audi A3,Mercedes Sprinter 213,Fiat Doblo Cargo-diesel,Opel Vivaro,Hyundai I30,Audi A3 Aut,Peugeot 301,Qashqai,Kia Sportage,Peugeot 3008,Sprinter 313 Koff,Skoda Octavia,Bmw 116,Traffic 88 M3,Renault Traffic,Ford Transit,Renault Traffic,Opel Insignia,Mitsubishi Xpander,Vauxhall Vivaro 5.8mâ³,Iveco Daily 12m3,

GBP 1400 for Vauxhall Corsa,22 Seat Bus,Vw Caravelle,

GBP 1500 for Bmw 1 Series,Peugeot 3008,Volvo Xc60,Kia Carnival,Renault Espace,Bmw X2,Skoda Octavia Combi,Vw Tera Comfort Tsi,Bmw 5 Series,Mercedes E-class,Volvo Xc90-4wd,Audi A4,Volvo V90 Awd-4wd,Mercedes-benz Classe C,Jaguar Xe-4wd,Mercedes Glc,Ford Expedition Max, Jeep Wagoneer L-4wd,Bmw 4 Series Cabrio,Volvo V60,Audi Q3,Mg Hs,Mini Countryman,Fiat Talento Combi 9 Seats Or Similar,Extraordinary (bmw 5 Series),Ford Transit Custom,

GBP 2500 for Leaf 500e Icon Mini Cooper,Crossback E Tense,Model 3 Lr-electric,Polestar 2,Peugeot E 208-electric,Mercedes Gle,Mercedes V Class-diesel,Bmw X1,Bmw Serie 4 Gran Coupé,Model Y Lr-electric,Volvo Xc60,Range Rover Sport,Audi E-tron,Porsche Panamera,Volvo Xc40,

GBP 3000 for Alpine A110,Maserati Grecale,

GBP 5000 for Bmw 8 Series Convertible,Ferrari 812 Gts,

GBP 2100 for Opel Astra,

GBP 1000 for Renault Captur,

GBP 1200 for Daily 35 C15v,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Volkswagen Golf,

GBP 2500 for Leaf 500e Icon Mini Cooper,

GBP 1500 for Bmw 1 Series,

GBP 1200 for Audi A3,

GBP 2500 for Crossback E Tense,

GBP 1000 for Opel Mokka,

GBP 1000 for Mg 3,

GBP 1000 for Peugeot 208,

GBP 1500 for Vauxhall Corsa,

GBP 1200 for Mercedes Sprinter 213,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Model 3 Lr-electric,

GBP 1500 for Peugeot 3008,

GBP 1500 for Volvo Xc60,

GBP 1500 for Kia Carnival,

GBP 1500 for Renault Espace,

GBP 1200 for Opel Vivaro,

GBP 2500 for Polestar 2,

GBP 1500 for Bmw X2,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Hyundai i30,

GBP 1200 for Audi A3 Aut,

GBP 1200 for Peugeot 301,

GBP 1200 for Qashqai,

GBP 1200 for Kia Sportage,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Peugeot 3008,

GBP 1000 for Nissan Qashqai,

GBP 1200 for Sprinter 313 Koff,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Skoda Octavia Combi,

GBP 1200 for Skoda Octavia,

GBP 1200 for Bmw 116,

GBP 1000 for Volkswagen T-roc,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E-class,

GBP 2500 for Mercedes Gle,

GBP 2000 for Toyota Land Cruiser,

GBP 1500 for Volvo Xc90-4wd,

GBP 1200 for Renault Traffic,

GBP 1200 for Ford Transit,

GBP 1500 for Audi A4,

GBP 1000 for Kia Picanto,

GBP 1500 for Mercedes-benz Classe C,

GBP 1500 for Mercedes Glc,

GBP 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

GBP 1500 for Bmw 4 Series Cabrio,

GBP 2500 for Mercedes V Class-diesel,

GBP 1500 for Volvo V60,

GBP 2500 for Bmw X1,

GBP 1200 for Opel Insignia,

GBP 1500 for Mg Hs,

GBP 1500 for Mini Countryman,

GBP 1200 for Mitsubishi Xpander,

GBP 1200 for Vauxhall Vivaro 5.8mâ³,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Fiat Talento Combi 9 Seats Or Similar,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Range Rover Sport,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Volvo Xc40,

GBP 3000 for Maserati Grecale,

GBP 1200 for Ford Transit Custom,

GBP 5000 for Bmw 8 Series Convertible,

GBP 5000 for Ferrari 812 Gts,

GBP 2000 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1470 for ,

GBP 1700 for ,

GBP 2800 for ,

GBP 3500 for ,

GBP 1000 for ,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Transit 350 Lwb-diesel,Toyota Land Cruiser,

GBP 1000 for Opel Astra,Renault Captur,Renault Captur,Opel Mokka,Mg 3,Peugeot 208,Nissan Qashqai,Volkswagen T-roc,Kia Picanto,

GBP 1400 for Vauxhall Corsa,22 Seat Bus,Vw Caravelle,

GBP 3000 for Alpine A110,Maserati Grecale,

GBP 5000 for Bmw 8 Series Convertible,Ferrari 812 Gts,

GBP 2100 for Opel Astra,

GBP 1000 for Renault Captur,

GBP 1200 for Daily 35 C15v,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Volkswagen Golf,

GBP 2500 for Leaf 500e Icon Mini Cooper,

GBP 1500 for Bmw 1 Series,

GBP 1200 for Audi A3,

GBP 2500 for Crossback E Tense,

GBP 1000 for Opel Mokka,

GBP 1000 for Mg 3,

GBP 1000 for Peugeot 208,

GBP 1500 for Vauxhall Corsa,

GBP 1200 for Mercedes Sprinter 213,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Model 3 Lr-electric,

GBP 1500 for Peugeot 3008,

GBP 1500 for Volvo Xc60,

GBP 1500 for Kia Carnival,

GBP 1500 for Renault Espace,

GBP 1200 for Opel Vivaro,

GBP 2500 for Polestar 2,

GBP 1500 for Bmw X2,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Hyundai i30,

GBP 1200 for Audi A3 Aut,

GBP 1200 for Peugeot 301,

GBP 1200 for Qashqai,

GBP 1200 for Kia Sportage,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Peugeot 3008,

GBP 1000 for Nissan Qashqai,

GBP 1200 for Sprinter 313 Koff,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Skoda Octavia Combi,

GBP 1200 for Skoda Octavia,

GBP 1200 for Bmw 116,

GBP 1000 for Volkswagen T-roc,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E-class,

GBP 2500 for Mercedes Gle,

GBP 2000 for Toyota Land Cruiser,

GBP 1500 for Volvo Xc90-4wd,

GBP 1500 for Renault Traffic,

GBP 1500 for Ford Transit,

GBP 1500 for Audi A4,

GBP 1000 for Kia Picanto,

GBP 1500 for Mercedes-benz Classe C,

GBP 1500 for Mercedes Glc,

GBP 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

GBP 1500 for Bmw 4 Series Cabrio,

GBP 2500 for Mercedes V Class-diesel,

GBP 1500 for Volvo V60,

GBP 2500 for Bmw X1,

GBP 1200 for Opel Insignia,

GBP 1500 for Mg Hs,

GBP 1500 for Mini Countryman,

GBP 1200 for Mitsubishi Xpander,

GBP 1200 for Vauxhall Vivaro 5.8mâ³,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Fiat Talento Combi 9 Seats Or Similar,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Range Rover Sport,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Volvo Xc40,

GBP 3000 for Maserati Grecale,

GBP 1200 for Ford Transit Custom,

GBP 5000 for Bmw 8 Series Convertible,

GBP 5000 for Ferrari 812 Gts,

USD for other car models.

GBP 2000 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1470 for ,

GBP 1700 for ,

GBP 2800 for ,

GBP 3500 for ,

GBP 1000 for ,

Third Party Liability Insurance Excess differs by car model:

GBP for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 km from Heathrow Airport T5

1.7 km from Heathrow Airport T1-T4

1.7 km from Heathrow Airport

Railway Stations

1.3 km from Heathrow Terminal 5

1.6 km from Heathrow Terminals 2 & 3

2.9 km from Heathrow Terminal 4

Hotels

19.7 km from Copthorne Tara Hotel London Kensington

20 km from Seraphine London Kensington Garden Hotel

20.2 km from Millennium Gloucester Hotel London

Other Landmarks

16.3 km from Hyde Park

24.2 km from Trafalgar Square

24.3 km from Big Ben

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 51.4796 -0.474197

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 1.6
Vehicle cleanliness: 1.5
Spaciousness: 1.6
Counter staff: 1.4
Pick-up location: 1.5
Drop-off location: 1.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Keawphu
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
ทุกอย่างดี
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I.Murphy
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again
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X.Zhu
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Fast and friendly service. The vehicle is in great condition.
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M.Osmond
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out
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Anonymous
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Overall very good experience with them
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Parth Mehta
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.
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H.CHUA
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Shall recommend to friends and relatives.
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G.Khaira
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
24hrs pick and drop .. really save my whole day because I needed to drop it earlier
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Anonymous
London
5.7 /10 Average
Reviewed: Wednesday, May 6, 2026
They tried to charge more for changing a new car. First they said free offer then put extra charge on it
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Ik from Galway
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Good service
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H.ABDELKEREEM
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Everything was excellent
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HRGold
London
6.3 /10 Average
Reviewed: Wednesday, May 6, 2026
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
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Yetta Vogt
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
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Georgia Stuart
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.
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Renee Adolph
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!
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Madeline Surrey
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.
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Quinn Dickey
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Great
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Bertram Nahum
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.
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Morgan Tony
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The waiting time was a bit long.
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Blanche Poe
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The staff provided warm and attentive service, with a patient and responsible attitude towards customers.
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Webster Benedict
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.
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Neil Margaret
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.
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Ingemar Katrine
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The service was excellent, the car was a 2014 model with 10,000 miles on it, clean and comfortable.
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Sabrina Salome
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Harlan Law
London
4 /10 Average
Reviewed: Wednesday, May 6, 2026
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Kim Bennett
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Satisfied
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Astrid Owen
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Very fast and organized
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Henry Reed
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Judith Gracie
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.
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Dave Will
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Great, good service.
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Andrew Robinson
London
4 /10 Average
Reviewed: Wednesday, May 6, 2026
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Zora Josh
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.
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Dale Clapham
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Saxon Dulles
London
4 /10 Average
Reviewed: Wednesday, May 6, 2026
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Rupert Sophy
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Very friendly
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Clark House
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Zona Sheridan
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Vicky Donne
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Liz Louise
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Norma Gibbon
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Amanda Veblen
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Aurora Rhodes
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Theodore MacAdam
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.
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Bess Ralph
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The service was average. When customers encounter problems, it takes a very long time for the relevant departments to resolve them.
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Dylan Aldridge
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Phyllis Morgan
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Humphrey Birrell
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
I am very satisfied with Hertz's service.
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Nora Keats
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Mary Giles
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Hiram Gresham
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Edith Henry
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Porter Wyclif(fe)
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
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Andrea Conrad
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Rex Mike
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The staff in the UK were very polite, and the return process was quick as well.
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Oswald Norris
London
2 /10 Poor
Reviewed: Wednesday, May 6, 2026
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Michelle Vincent
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Very good
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Camille FitzGerald
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Overall service was smooth
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Florence Tennyson
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
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Honey Meg
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Very satisfied
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Annabelle Robeson
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
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Alston Cecillia
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The staff were extremely patient and responsible!
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Deborah Joshua
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The overall service is very standardized, no need to worry about any issues, everything is well-managed and systematic.
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Sabina Michael
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.
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Mag Helin(a)
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
Satisfied
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Abigail Harrod
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Quick pickup and fast return.
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Julie Maltz
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Catherine Connor
London
6 /10 Average
Reviewed: Wednesday, May 6, 2026
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Leif
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
No queue, and the airport shuttle bus is very convenient.
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Kent Stephens
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Picking up and returning the car was very convenient.
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Taylor Cook(e)
London
8 /10 Very good
Reviewed: Wednesday, May 6, 2026
Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.
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Joan Hardy
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Very good, picking up and returning the car was very convenient.
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Wallis O'Casey
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
The overall service was excellent and very satisfying.
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Boyce Sharp
London
10 /10 Excellent
Reviewed: Wednesday, May 6, 2026
Very good
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D.Fisher
London
7.3 /10 Good
Reviewed: Wednesday, May 6, 2026
They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.
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