FT LAUDERDALE AIRPORT CAR RENTAL REVIEWS

I didn't get a car. They took my deposit and gave away the vehicle. Said I was to be there earlier in the day. This is a second time you have done this to me and stole my deposit. You are a group of people I don't ever want to do business with again in the future. The only car company that not once but twice has taken a deposit and not had a car available when I got there.

Terrible customer service. Vehicles are smelling cigarettes. A lot of scratches. Avoid them next time.

We need a credit on our charges. We were overcharged.

Hidden charges for tools never disclosed till checking out

No GPS as promised! Didn't speak English!

Great experience

Car not taken.

The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental. I don't drive in Miami except to get to the Florida keys and back to airport. Major ripoff I called the very next day to your company to complain. I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you. I was charged by Right Car $187.50 on Jan.17 2019. I then started a dispute with my credit card company. I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license. I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will. Unsatisfied and very dissapointed in your lack of customer service Marian Runnels

This is a scam company. I've never seen a rental company that gives customers a car with over 80,000 miles and various issues. Terrible cars, terrible company. They charge a $2000 deposit, which is unprecedented in the US! They make random charges, have unreasonable terms, and I regret not checking their reviews before renting. Almost all reviews are negative. If the rental platform continues to offer this company's products, more people will be scammed!

We are canadian and this was our first time with RIGHT CARS. With other car rentals, we don't pay extra for the insurance and we show proof of our canadian insurance. The person in charge would not let us pick-up the car because we were not insured with an american company. After a long discussion and being asked to make an authorization for 2000 $ on our credit card, I phoned EasyRentCars and registered a complaint. I called a friend to pick us up since we were stuck with no car. In a last attempt, the lady asked to see our voucher and finally said that the 2000$ was guaranteed by EasyRentCars in our voucher and finally let us go with the car.

I was very disappointed. I had booked this car specifically because it said I was going to get a Mercedes. When I showed up they told me I was getting a Chrysler. This was for a special occasion and was supposed to be a surprise. When I asked if there was a Mercedes available the person at the counter told me they were all out that day. I later found out that the company doesn’t even carry Mercedes but they use that to bait and switch and promise a Mercedes or something similar. To me this was very deceitful. It also took a very long time to actually get the car almost 2 hours from the time we got in line. There were only two other people ahead of us but the service was extremely slow. Once we actually got the car it was dirty and had to wait again for them to clean

Will never use right cars again will tell anyone we know never to use. You gave me the worst rental experience I should have canceled over the price you declined my proof of insurance and scammed me into sunpass want refund of $128

To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.

Good reputation and excellent service.

Never picked up the car because the woman at your front desk never told me about the “unlimited miles” option and told me I would be responsible for 69 cents for every mile over 100 miles per day. She was awfully rude, yelled at me about where I parked because it was my first time there . Spoke to Bruce on customer service and he opened up a claim to get my money back seeing as the woman never properly explained how to do unlimited option for Miles which I needed

The staff kept trying to upsell and then made mistakes on the contract. It was 1 am and we didn’t notice the mistakes until we went to return it where staff was difficult to work with.

The counter staff at pick-up are too pushy promoting additional insurance.

There was no pick-up at the airport, we couldn't get through to the car rental company. We took an Uber to the address listed on the receipt, no one was there. We went to another car rental company and they helped us locate your company with a working phone number. The company JC Car Rental was now open but we couldn't rent a car for the agreed upon amount. This company was operating illegally according to state law in Florida. We are owed the deposit and the Uber ride cost. In the end, we had to rent from another company without a reservation costing us a lot more than if we had dealt with a reputable car rental company in the first place.

My original booking had a carseat in it but when we got to the desk it wasn't on the file so had to may more than we were quoted

The shuttle service drive was courteous, friendly and personable. Kenya provides world class customer service, great conversation and was very helpful with all of our questions. Thank you Kenya