ISTANBUL AIRPORT CAR RENTAL REVIEWS

Paperless system, operations are done on a tablet, but there's a wait in line.

It was okay. Remember to check all equipment after picking up the car. I didn't expect the car key to be unresponsive; it might be running out of battery or something. It took us about 20-30 minutes each time just to open the car door, which was really frustrating and a waste of time. We asked the platform for help, but they couldn't reach anyone after trying all day. The car we got was also pretty damaged. We chose a Corolla thinking it would be easy to operate and less likely to have issues.

Overall satisfied

Pretty good, the accident was handled promptly, but their English is not very good.

This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!

The staff at the rental company were very nice. There was a problem with my credit card when picking up the car, and it took a long time to resolve, but they were very patient throughout. The car was very new, a model from January 2022 with just over 20,000 kilometers on it. The car was very comfortable and easy to drive. Being a diesel vehicle, it was very fuel-efficient.

The car was not picked up with a full tank and returned with a full tank, but rather picked up with an empty tank. The reserved gasoline car was not provided; instead, we got a small Fiat diesel car. Despite having a scheduled return time, the store was closed upon arrival. We had to wait for an hour before someone came to inspect the car.

The app showed that both pick-up and drop-off were at the airport, but the actual location was ten kilometers away in a remote area. The rental company is very unprofessional. I waited over an hour at the airport to get the car, and over half an hour to return it. The car was handed over with an empty fuel tank. The condition of the car was also terrible, with maintenance lights on when I received it.

excellent company

excellent

excellent

excellent

gooood

excellent team

excellent

excellent

excellent

The car rental company is fine, but QEEQ as a broker is not reliable. If you have other options, try to avoid using QEEQ.

This car rental experience was extremely disappointing. 1. The vehicle provided to us had scratches and dents everywhere, with parts of the car's exterior even peeling off. We requested to change the car, but the rental company had a very bad attitude and directly told us that this was the only car available, and if we didn’t want it, we should just cancel. Communicating through the third-party booking company did not help at all, so we spent the rest of our trip worrying about potential problems with the vehicle, which severely affected our mood. 2. After returning the car, we discovered an additional hidden charge of $400. We had clearly stated upon pickup that we did not want insurance, but the rental company renamed the charge, and what we thought was a security deposit turned into a payment. This issue remained unresolved even after lengthy communication with the booking company. Are they taking advantage of Chinese customers? 3. This rental company not only has terrible service and a rude attitude, but their store is also shared with other companies, with only small signage. It clearly shows signs of poor management and is not a preferred choice. Finally, a strong recommendation: Do not rent from this company! I also hope the booking platform will terminate their partnership with this company!

This is a fraudulent company. We bought insurance for 520 euros at the store, had a minor collision on the way and reported it to the police on site. The police issued a handling email to the car rental company at the scene. After returning the car, 850 euros were deducted from our credit card for repair fees. The car rental company said we did not report the incident to the police, so the insurance couldn't compensate!