Not being able to speak English clearly, which bothered me. I received a car other than the one that was identified by me, where I booked a European-made car and received a Korean car under the pretext that the requested car was not available, which is supposed to give me a European-made car. The way employees speak nervously and are unclear due to their poor language and lack of respect for the other party because they are not understood. I will not make reservations from the same company in the future.
I've been to Turkey over 10 times and this is the first time the car was in such poor condition. It was extremely dirty when I picked it up, which I've never encountered before, and there were issues with the tires.
“Overall worth a slight bit of confusion on pickup to get such a good price.”
About Autounion:9.0/10
Although it was a bit confusing figuring out where to pickup the car. Some helpful locals called the company for us and they came promptly to pick us up. Auto union staff was great, super friendly and professional. Would totally recommend them.
The team were helpful and cooperating through the pick up and drop off with clear information. Special thanks to Firat who helped me with the incident I had at the drop off.
About QEEQ:10.0/10
The app is very helpful and useful compared to other applications I usually use.
Extremely dissatisfied. The staff didn't speak English, the service was inefficient, and the outdated POS system couldn't process our credit cards, so we couldn't pick up the car.
The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.
I’d not used Cizgi before - and so was a little bit apprehensive. However, I got the exact 7 seater that I had booked and the car was fine.
Staff were polite and helpful - and it was exceptionally easy to collect the vehicle. No hard sell for buying extra insurance.
I’m always nervous about giving a car back - and the car hire company trying to blame a scratch or dent on me - but this was very easy. Drop off took no more than a few minutes and they hardly checked the car at all.
excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car
About QEEQ:10.0/10
excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car ( suggest to avec car comepany )
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