Jason at Alamo was quick to action our pickup of the car. Car was immaculate only, brand new. Everything went smoothly and we received a few travel tips.
About QEEQ:8.0/10
Our flight was cancelled, so we need to extended the car. We couldn’t get in touch with Alamo, so QEEQ followed up for us.
Counter staff SO helpful and allowed us a few extra hours rental for free when our flight was deferred to a later departure time.
About QEEQ:7.0/10
Totally confusing regarding the credits and offers and accessing same in time to use on my booking.
I had trouble accessing information and emails for a while.
The hire car was a little beaten up but it didn't cause any issues during the hire. Definitely needed a wheel alignment - the car would casually veer left without correction.
About QEEQ:10.0/10
Price Drop saved me a small amount of money (around 5%), but the price of the rental dropped significantly (around 50%) around a week or so before the pickup date which Price Drop couldn't take advantage of.
East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.
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