We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks
About QEEQ:10.0/10
You guys are responsive whenever I have questions, thanks for that!
Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe.
The car return was smooth!
Great price, great people, great location -recommending to everyone who needs a small and reliable car!
The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.
About QEEQ:10.0/10
Excellent Customer Service .We look forward to your positive feedback regarding our refund
“Our itinerary included Budapest, Hungary - Vienna, Austria - Austrian Lake District - Innsbruck - Zu”
About Europcar:10.0/10
Pickup was right at the airport, with two staff members handling it. Their attitude was great and they were very patient. The customers in front of me, who were from the Arab region, asked questions for about 15 minutes, and the staff remained very courteous.
It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.
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Kevin MacPherson
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