FARO AIRPORT CAR RENTAL REVIEWS

car was totally different to the one Easy rent cars told me i was going to drive Ford custom 9 seater van

good

No obvious sign posting at the airport as to where to find the car rental. After wandering around for 40 minutes we bumped into another couple who were looking for the car rental also and eventually we found a driver who would bring us by minibus to the car rental centre a ten minute drive from the airport. The staff were very rude and unhelpful. We had already purchased additional insurance but they insisted we pay another 85 euro for insurance as my card would not accept a 1,100 euro hold. they would not let me use another card. They charged 108 euros for petrol and then also tried to charge 9 euro for an electronic toll rental. When asked what this was about she said it was Incase we wanted to use tolled roads. We explained we would be staying locally and then the lady said it was very unlikely we would need it. After one drive the toll bleeped giving us a 40 euro fine. Awful experience with many hidden extras. Never again.

Explanation of where the pick point was, could have been better

Service déplorable à l'arrivée. Au bout d'une heure d'attente, nous avons du prendre un taxi et le payer 10€ de notre poche. Au comptoir une petite jeune mignone et sympathique mais inefficace au possible à répondre à nos questions. Et à la restitution autre problème : nous avons fait le plein comme convenu à Albuferia jusqu'au clic de la pompe malgré qu'il manquait une 1/2 barre. Le temps d'arrivée au bureau depuis albuféria, il manquait une barre complète. Il nous a donc été reproché de n'avoir faite le plein complet. On nous a donc laisser le choix de retourner compléter le réservoir ou de nous facturer 18€ d'essence en moins et 25€ de taxe supplémentaire. Sauf que le chauffeur devant nous emmener à l'aéroport ne souhaitait pas attendre donc il ne nous restait plus qu'à payer Par contre, les 10€ payés de ma poche à l'aller, personne ne m'a proposé de me les rembourser alors que cela n'était pas de notre faute !! Pour finir, très mécontente de vos prestations, je ne suis pas prête de recommencer à y faire appel.

The office is close to the Airport, next time i will walk from the Airport to the office, rather than wait for the pickup

Easy, price drop protector saved me a few quid also.

pratiquement obligé de prendre l'assurance parce-que l'hotesse a voulu retirer 2 fois la caution de 1200€ donc ma banque a refusé, il a fallu persévérer pour ne pas payer l'assurance de goldcar, je ne passerai plus par ce loueur

pas de problème

Pickup at Faro was a nightmare. A long walk to the pickup bus and then a long wait. The one bus came and went twice with others queuing ahead of us before we got on it. Return was smoother.

excellent service

Waited about 2 hours to get car

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

Unfortunately ok rent a cars have once again cheated us out of money.the first time we booked with them included in the contract was a free additional driver.when we gat to collect the car they said it was your responsibility to provide this and we would have topay additional euros 50.we didn’t pay and made do with one driver .You eventually gave us a $50 credit to compensate for taxis. As we had $50 credit we booked again with yourselves 6-18th sept.we arrived at pickup point and no shuttle was waiting(another gentleman was also waiting) we phoned 2 times to spain to report this and eventually shuttle arrived.By the time we got to ok office it was after 10.00 and the lady insisted we pay€50 for late pickup even though we were waiting for shuttle before 10.00 so not our fault. The other gentle man also had to pay.l can honestly say l have never been served by such a rude unhelpful person before. When we returned the car it was checked over ,all ok Our credit card statement has just arrived and your charge for car hire is correct ,plus the50 euros out of hours which should not be charged,but also a charge for euros 90.57 which we have no idea about Ok rent a car is obviously a dishonest company and needs to be stopped from trading Please look into these claims as we would like these amounts refunded

Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car

I booked an estate car which could fit 5 people and 3 suitcases, when I arrived to pick the car up I was handed the keys to a Clio “estate” this car was not what I booked 2 people had to get a taxi from the airport as they couldn’t fit in with their bag, the boot wouldn’t fit two suitcases in. when I pulled this up with Discovery he couldn’t care at all, just said thank you and walked away whilst I was explaining this isn’t what was booked, the return of the vehicle was a nightmare as well, the area they are in the airport is car park 4, I dropped it back to the office but was then told it was the wrong area and I had to pay the car park fee of €5, absolutely dreadful, I wouldn’t recommend at all

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

Car was new. Counter staff were polite and helpful. Collection and return of the car was simple.

Easy to follow

Counter staff too abrupt

dirty windows, inside, outside. dirty car.

Voiture en très bon état très propre. Service excellent

Réservation très facile, tout est prévu à l’avance

Really friendly service. I am their regular customer.