ZURICH AIRPORT CAR RENTAL REVIEWS

Hertz is a big, reliable company. The car pickup and return process was very quick.

Good, Fast and Efficient, Even Got a Free Upgrade to Automatic

Renting a car in Switzerland is really convenient. There are clear signs at the airport showing you where the CAR RENTAL area is. Returning the car is also easy with clear signage indicating where to go—just drive back to the airport.

Good

The waiting time was acceptable and the explanation was clear. However, no one helped us install the child seat, so we spent a lot of time on that. We sought their help, but they were short-staffed and couldn't assist.

We arrived at noon and went directly to the store to handle the process. There were not many people, but they didn't have the car model we reserved. They gave us big cars instead. Considering our situation, after some communication, we chose a relatively smaller Opel station wagon in the parking lot. It felt like there weren't many options, and most were quite large.

Received a traffic violation locally and had to pay it myself. The rental company does not provide the service to pay it on behalf of customers!

Pretty good

Overall, very good!

I booked a GULF model on the Zuzuche website, but ALAMO informed me that this model was unavailable at pickup and offered a different model instead. They also required a €2000 insurance deposit (even though I had purchased comprehensive insurance on the Zuzuche site). I don't understand why. It's been over ten days since I returned, and the €2000 deposit is still frozen.

Simple procedures

Very good

Overall okay

The car was not what I booked. I reserved a Passat wagon, but they gave me a Touran instead and insisted it was the same class. I was in a hurry and didn't argue further.

They try to sell insurance when picking up the car, but it's not mandatory. We washed the car and filled the fuel tank ourselves. Returning the car was very quick and unexpectedly easy.

Excellent service.

The car wasn't there when I arrived, waited a long time, no upgrades were made, and there was no Chinese navigation.

The service staff were very enthusiastic and professional.

We arrived early to try picking up the car. Initially, they told us there were no cars available and asked us to come back at the scheduled time. Later, they informed us that a car was available, and we managed to get it about an hour early. The return time remained the same as in the original booking. We found out later that this extra hour was crucial; otherwise, we would have been charged for an entire extra day! Also, the booked model was not available, so they upgraded us to a different, brand new car with a navigation system.

Excellent!