The service attitude was quite enthusiastic, and the car condition was good! However, the staff's English was not very good, making communication a bit difficult.
The vehicle was very new and in good condition, service was quick. However, there were no BMW 3 Series cars available in the group we booked, and the station wagon's trunk was relatively small.
Not bad. Chose this company because its brand is close to HERTZ and EURO CAR but with better pricing. However, the remaining cars available were all Japanese models which I'm not fond of.
Very efficient. I already purchased full insurance, and there were no additional sales pitches. They even drew the pick-up and drop-off routes on paper, which was helpful.
The location is in the parking building at Zurich Airport, making pickup and drop-off very easy. I booked a MONDEO, but got a new Subaru Outback with only 450 kilometers.
1. Took the car away early and didn't return it; 2. Multiple contact attempts were ignored; 3. Both parties shifted responsibility without resolution; 4. Poor vehicle quality, had a flat tire and no spare tire; 5. Charged the full amount in advance, but didn't provide a car for the last 5 days, and nobody addressed this issue to date.
The service was very attentive and nice, but I was very dissatisfied with the car model! I booked a Volvo V40, but ended up with a Hyundai i30 at the same price! When I asked the store, they just said it's the same price and class, no exchange allowed.
Pickup and drop-off were very fast.
But there were some issues:
-I booked an automatic, but received a manual.
-The picture showed space for two large suitcases, but even a small one barely fit.
-Shifting to a certain gear was very difficult.
-The car struggled uphill.
This was my first time renting a car in Europe. It was convenient and quick. I booked and paid for the car model online in my home country. When picking up the car abroad, make sure to print your order! They won't give you the car without a printed order! The process of picking up and returning the car was very easy! Don't forget to download Google Maps on your phone for navigation!
The store is good, but the only thing that worries me is that the Montreux store uses the Royal Plaza Hotel for car returns, and they didn't give me a receipt.
The service was enthusiastic, and picking up the car at Zurich Airport was convenient. However, if your English isn't good, it can be quite challenging.
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