PHUKET AIRPORT CAR RENTAL REVIEWS

Satisfied

Very satisfied. I rent from this company every time I come to Phuket. Great service, professional, and the pick-up and drop-off process is quick and convenient.

Rental booth is located in domestic terminal, we got off the international terminal needed a bit of walk to get there. Car rental staff are friendly, pickup process were very professional, drop off process are even easier, will definitely rent from them again.

Very easy to book the rental car I need, piece of mind with insurance with the complete package. One of my highly recommended car rental company.

Pretty good

ASAP doesn't have a dedicated counter at the airport. Go to the information desk at the Phuket domestic terminal and ask the staff to contact ASAP personnel. Even though it's a small company, their service attitude is very good. Overall, it's acceptable.

車両はトヨタヤリス、セダンタイプでした。とても手入れがされていて、車内もきれいでした。25キロのスーツケース2個がトランクに入れることができます。プーケットのアップダウンする道路、狭い道、高速での走行も問題なく快適でした。 借り受け時の車周りのチェックもスムーズに終えて、返却も空港に到着する20分前に事務所に電話して、午前6時30分に到着6番ゲート出口に到着すると、既に係員が待機してくれていて、3分くらいで外周、エンジンチェックを終えました。旅行中ドライブや病院^_^などに行くのに大活躍してくれて本当にレンタルしてよかったです。 ありがとうございました。

とてもわかりやすいプラットフォームで、すぐにレンタル申し込みができました。 契約内容や料金も分かりやすく表示してくれて、助かりました。機会があればまたよろしくお願いします。

Very satisfied

Satisfied

Was made to pay additional for picking up after 8pm.

Brand new car, practically still running in. Spacious and supports Apple CarPlay.

Perfect

Efficient, Hertz is the best.

Rental company that you can rely on based on my last experience. If you want to have worry free self drive trip, it is highly recommended to include AXA full insurance cover.

No need to queue, but the staff takes a longer time to process.

The vehicle was old and the fuel gauge was low. They charged a full deposit for dirty floor mats, which seemed like a scam. The deposit was more expensive than the rental fee. Thai Rent a Car is not a reliable company. I suggest cleaning the car before returning it to avoid issues.

The order did not match the reservation made on the rental site, not sure if it's a discrepancy between the rental platform and the car rental company.

I rented a car in Phuket from July 25th to 28th and extended for another day on the 29th. The store was easy to find, marked with a purple YESAWAY sign, and the process for picking up and returning the car was quite convenient. However, I booked a Nissan Sunny online, but was given another Nissan model, AMLERA, which was quite old and had driven over 100,000 kilometers. When I picked up the car, I was informed that it had a 1.2L engine, which is relatively small. Given the hilly and mountainous roads in Phuket, I asked the staff how a small-engine car would fare. They assured me it would be fine and that even with six people it could handle the climb to the Big Buddha. So, I took the car. However, the uphill roads from Phuket Airport to Phuket Town and Patong Beach were numerous and steep, and even with just my family of three (my 12-year-old child is not heavy), the car struggled significantly. It was really difficult to climb the longer, gradual slopes, which made me feel the car wouldn't make it. Phuket's roads are narrow with only two lanes, and the car could only go a few miles per hour uphill, while motorbikes zoomed past us. It was too hard. One day we planned to visit the Big Buddha, but the car couldn't make it up the steep hill. It stopped in the middle, and even started to roll back a bit, which was terrifying. I had to brake and slowly turn around to go back down. This car really disappointed me. Other than that, everything was fine, but you definitely need to rent at least a 1.6L car in Phuket, otherwise, it's not feasible.

Very good. After getting off at Phuket airport arrivals, I immediately saw the store. After signing the paperwork, someone took me to see the car.

It was okay.

The service was acceptable. However, the 10,000 THB deposit hasn't been refunded yet. The staff mentioned it would take 1-2 weeks, typically within a week. It's been longer, and I don't know where to follow up.

The service personnel were very satisfactory, they answered calls promptly, and followed up on accidents in a timely manner. The car had been cleaned and was very tidy, but it was old with some scratches and dents. The left front bumper was slightly detached initially, and since we had an accident ourselves, the previous damage was attributed to us.