EDINBURGH AIRPORT CAR RENTAL REVIEWS

green motion = gangsters !!!! Extreme prices for futile (existing !) damage : £ 870 for a scratch on a rim !!!

Had to wait over an hour, complete waste of time. I would never recommend greenmotion. The cost more than doubled when accident insurance was applied. Cost was over £100 for 3 days. Although I hired for 3 days, I was only allowed 2 days mileage not 3 , so then had to pay another £10 for excess mileage . Overall I was an expensive disaster !!

Extremely bad counter staff who was more interested in selling us upgrades and more products .. and car given to us was not equivalent to the one booked

I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day

Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all

The service standard for guests who did not book directly on their website was not the same as for other guests. We booked two 7-seater SUVs, but the receptionist could only provide one at pickup. When we pointed out that there were actual 7-seater cars available, the receptionist said these were for other guests. What? What about our reservation? Aren't we guests too? No solution was offered in the end, and we had to take a 6-seater and manage the issue of insufficient trunk space ourselves. Additionally, when we noticed scratches on the car at pickup, the staff casually said it didn't need to be recorded. After we insisted on taking photos and making a record, the staff and their supervisor had a very poor attitude. The entire pickup process took over two hours and was extremely frustrating.

Total Failure. Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper. When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch. I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care. I am certain that no damage occurred to the vehicle whilst it was in my care. Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.

Had a previous booking but flight was delayed. Very hard to get any help. Found out at the airport counter that the car could be kept for 48hrs.

One of your advisor helped me to find another deal. She was very good.

Absolutely shocking service. Was not informed that there was a maximum mileage, even though I mentioned I was driving 200 miles each way (which would exceed the maximum) when I collected the car. Rather than offering me the option of unlimited mileage, knowing my journey length, I was stung with a £50 charge upon returning the vehicle. The member of staff dealing with me was rude and condescending, unwilling to listen to my calmly delivered grievance. There was no explanation of why I wasn’t offered the unlimited mileage option (despite my request for this), while he aggressively kept repeating that he would be removing the mileage charge from my deposit. Rude, obnoxious and badly-trained money grabbers. I have hired cars all over the world for both work and leisure travel, and will not be using Green Motion in the future. Will ensure my friends, colleagues and clients are also aware to avoid.

The waiting time and handling documents takes very long. Counter was understaffed. Also the creditcard deposit is very high for such a small car and the refund takes a long time. This huge amount is blokking my creditcard for to many day's

Poor service attitude

Sofa's were untidy as gave wrong impression as they did not reflect the rest of the service by Easirent.

EasyRentCars found car hire at great rate.

Terrible customer experience with Green Motion. They rent the cars out cheap but put every conceivable obstacle in your way to make you "have to" get their inflated insurance. First I was told I hadn't had my full licence long enough, then they changed their mind?! Then they told me that in order to get the car I had to provide a letter from my boss on company letter head as I was using a corporate card. This is not explained anywhere at all that I can see, and not possible in the time frame. When I went to leave I complained to the boss, who then allowed me to use my card (so their rules are bogus), upgraded the car, gave us a free extra driver, and unlimited mileage, BUT we had to get £400 excess cover at a cost of £120 pounds for 5 days. We already had insurance but were stuck and had to take it. So £33 car hire costed £153. But PUSH THEM ON THEIR BOGUS PRICES

Fine

Staff is very feiendly, perfect service!

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

I would definitely recommend to a friend and I know who I will use to rent a car next time

Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.

Easy to use, great value for money, easy to get to at Edinburgh airport 10/10

Got a price drop prior which was great, value was good and website easy to navigate

They do everything they can to get more money from you.

Stop using companies that up-sell.

Not the same car booked, but a different alternate. In the same range. Car was quite okay with our expectations but since an hybrid vehicles, was in need of bettery service / maintenance and that was the only message promoting on display periodically. Otherwise, all fine.

Would definitely recommend EasyRentCars for easy, smooth and confirmed bookings and certainly for great price deals!

Green Motion were a bit of a joke. We had to wait outside a temporary portacabin in the cold and rain for over an hour waiting to be served. There was only 2 staff dealing with new rentals and so only a limited no of people could fit inside. When I eventually was served I was given a small Toyota Ayho car. It was tiny and I told her I booked the equivalent of a VW polo for 5 adults and 2 suitcases. I had to put one of my suitcases in the back seat as the boot just managed to have 1 case and no more. I told the staff this car was unacceptable but she wasn’t interested and said this was the car I booked. I was given an option to upgrade to a Mercedes which was just laughable. She wasn’t in the least bit interested. I felt sorry for the rest of the people standing out in the cold and rain and so just took the car. I could barely use it my whole trip as it was far to small and so had to rely on friends using their car for our sightseeing around Scotland. I’m sorry but I will never book with you again if this is the hire company you use. Regards. Stuart Robertson.