EDINBURGH AIRPORT CAR RENTAL REVIEWS

Like: Female staff member on pick up desk on Friday night and then on drop off service on Sunday afternoon was extremely helpful polite and efficient - thank you

The second order was placed and the car was picked up quickly.

Like: This is an excellent rental company. Greart service, friendly staff and value for money.

I recommend buying insurance from the car rental company. QEEQ's own insurance requires you to pay upfront and the rental company also needs a £2000 deposit, which is locked for a long time. I had an accident this time, and fortunately, I thought the deposit was too high, so I bought comprehensive insurance for £200 from the rental company. When the accident happened, I called the rental company directly. It's impossible to reach QEEQ's customer service on the phone. If they charge customers, but can't provide the service, why make it difficult for people abroad?

Absolute worst company ever, So rude and would never ever use again under any circumstance Wouldn’t let me drop the car off at time I requested Wouldn’t give me names to complain Wouldn’t write down refusal for drop off

Best car hire experience so far. Great service. Quickest hire and drop off times so far

It's recommended to choose large car rental companies. Local small ones may have hidden issues despite lower prices, so be cautious if you don’t speak the language.

Upon arrival, they said there was a free upgrade promotion and asked me to sign in the upgrade section. They said I wouldn't have to pay the original £700+, but later denied it and said because I signed, I must pay.

Outstanding and totally recommended. The best handover outbound. Ever.

Very good except for a mix up on drop off time. All sorted eventually. Thought system and staff very friendly and efficient.

Waited almost 3 hours for car collection. Very difficult customer service staff, and very strange document outlining vehicle damage and possible damage to underside of car bumper: all of which would be chargeable up to £1250

The Car I booked was not available, but it was upgraded to a higher version without any extra charges. Car was clean, and the staff at Arnold Clark were very professional and helpful.

On arrival everything was done to dissuade us from getting the van. We were told the roads where narrow, at our destination the locals scratched cars because they did not like hikers and then offered two other cars for 2x and 3x the price. Oh and the price was presented to us always by subtracting the money we had already payed for the original booking. Everything was fine in the end.

Had to pay an extra deposit which should be returned.

They didn't recognize the full insurance from the rental platform and charged an additional £80 for roadside assistance, or they wouldn't release the car. Communication with staff member A was difficult, and they didn't answer calls from the rental platform service. It's been nearly a month since I returned the car, and the forced fee issue is still unresolved. Still waiting...

I did not get the car I booked - i asked for a small car and got an SUV which I did not want as too big. I also ordered it full to full and got like for like which I did not like. Also it only had one bar of fuel so I had to find a petrol station before I could go on my journey, and with the delay in the pick up and this it meant I ended up driving on roads I did not know in the dark. Not impressed.

car was excellent. Staff very pleasant but computers down so took far too long.

Very disappointing. Would never use them again. The staff are totally ignorant.

Very enthusiastic and provided detailed explanations.

They could improve the signage at the airport to the shuttle transfer area.