BARCELONA AIRPORT CAR RENTAL REVIEWS

Not a helpful company. Wont do business with them in the future.

Great car, lovely to drive

Easy to understand

Attente très longue pour récupérer le véhicule, personne non formée, "pression" effectuée pour prendre l'assurance en plus, obligation de prendre des photos du véhicule pour ne pas être surtaxé.

I should pay by the take over the amount of 66 eur. It was charged imediatelly.

Found it a very pleasant experience dealing with Alamo. Picked up the car up from Sonia thank you for the customer service. Would highly recommend.

Excellent smooth process.

Large internal space small boot space, but vehicle very underpowered

Simple and easy to book

The car was fine, but picking it up was an absolute nightmare. I had no idea a rental car company could be this bad. When we arrived, there were maybe 15-20 people in line in front us. From the time that we arrived, to when we actually drove off the lot was literally two and a half hours. The young woman we dealt with at the counter was very nice, but the whole place was grossly understaffed, and her co-worker was strolling around like he was at the beach. Truly a dreadful experience.

The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.

I arrived 4 hours early and asked the staff if it was possible to pick up the car earlier. They recommended an Audi and even though I asked twice, they said it was the same price. However, upon returning the car, I was charged over 300 euros more. The staff in Madrid confirmed that the price had increased.

The service was patient and meticulous, and communication was timely.

The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.

The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.

C’est tout simplement catastrophique! Le personnel au guichet est d’une insolence et d’un manque de respect envers tous les clients jamais vus. Mauvaise humeur et complètement impolis et malhonnêtes. Je n’ai jamais vécu une expérience aussi désagréable. À éviter absolument!!

I chose ACE company to avoid renting with companies with poor reviews. Unfortunately, it turned out that ACE is used only to cover up the fact that you are renting with Gold car ( bad experience in the past) that in fact is using Rhodium cars ( very poor reviews). I could have rented with them directly for a lower price, but I wanted to go with a more reputable company. This practice is very misleading and this experience was rather disappointing. Expensive rental, hard to find at the airport, long line, extra tax charges, claims of having no insurance even though papers claim that I boight a basic one.

They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.

J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.

Staff didn’t have a clue about several things. Couldn’t find a car for us, couldn’t explain the requirement for all the additional charges, had to change the car so had to wait longer, car was battered. Charged us a diesel tax fee but gave us a petrol car! Awful

Hoping we can get a refund for the additional charges we incurred not mentioned in the booking

Beaucoup trop c attente plus de 1 heure, de plus sur place une facturation de 200,euro de plus pour une assurance , le personnel ne parlant pas bien français, du mal à se faire comprendre , cette assurance aurai pu être évité c est dommage mais comme toujours le touriste n a pas le choix.

We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter. Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.

voitures obsolète, le volant était très usé le processus de prise en charge de la voiture très mauvais personnel pas du tout aidant, j'ai du attendre plus d'une heure parce qu'ils ne savaient pas m'expliquer pourquoi je devais payer plus que ce qui était prévu sur mon voucher

I had to wait too much time to get the car cause the sistem was off