MANCHESTER AIRPORT CAR RENTAL REVIEWS

Absolutely joke. Will not be using this company again and do not recommend if at all!!!!!

The bloke who served me was very helpgul

Vehicle was changed at the last minute without prior notice

At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.

Wanted to return the car a few hours later, but they said it would cost an extra couple of hundred pounds. Since they subtract the original price from what the rental company charges, it's very unreasonable and inflexible. Upon returning the car, they said the rental price did not include taxes, an additional 20% tax had to be paid :(

The Car hire process is far too slow when compared to any other car hire Service.

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.

No issues very quick service. Thanks.

Car was a work van but luckily some great staff at pick up point helped us

Customer service appalling. Charged us 170 for a scratch. They tried to charge for 2 other scratches but I could prove they were pre existing. Tried to fob us off with a small car so we had to pay extra for another

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

The milage on agreement was a couple of hundred miles below the actual millage on the car. If I hadnt noticed this I would have been charged for the milage. This made me suspect that Interrent was potentially trying to fiddle the deal. Probably not true but it did reduce my confidence in Interrent considerably. When I made this know the man at the desk said I should just take a photograph of the milage for documentation. This method is not infallible. I would have preferred a corrected rental agreement signed by the person on the desk and documented with a photo so that I would feel certain that I was not being badly dealt with. As it turned out everything was in order when I returned the car. Interrent could easily lose customers by this shoddy way of handling problems. Otherwise Interrent was fine. The car lived up to expectations and the rental cost reasonable.

Enterprise staff were excellent and polite at both collection and return.

The front desk staff had a very good service attitude.

Provided information from the website and from calling head office that I could use electronic confirmation of address. On arrival o was told that this was not possible at this branch so I would have to pay for the check, which consisted of a 30 seconds phone call. I was then told I would have to pay 95 pound for fuel deposit, and that the insurance I had purchased was pointless. I ended up not being able to hire the car as despite using the card successfully for other purchases I was told the pin was necessary for the deposit payment. No help and was left stranded.

Everything was satisfactory, from start to finish

Problem with the bonnet catch so alarm kept going off and had to call the AA out to the vehicle. Should have cost 7 pounds to fill the car back up to full when dropped off, however I received an additional charge of 28 pounds on my credit card. That would have almost filled the tank!

The car was nice and clean. I had to point few scratches to be included on the check out report

Bad service