HILO AIRPORT CAR RENTAL REVIEWS

The man was quiet but very genuine!

Poor communication, arrogant attitude, and difficult to negotiate even reasonable requests.

Waited in line for 30 minutes

I was a bit disappointed because I didn't get the Jeep Wrangler.

Just okay.

Alamo has always been perfect.

The rental location is right near the airport, less than a five-minute walk. We went the wrong way and wasted a bit of time, but luckily it was late, so there weren’t many people, and there was no need to queue. When picking up the car, the domestic rental company repeatedly reminded us to check if the American company added insurance. I specifically checked, and the company was very straightforward. They saw I had bought insurance domestically and did not try to sell any additional insurance. Returning the car was also convenient. We returned it at a different location, and it was hassle-free—just needed a receipt from the rental office. Fortunately, we kept ours. Moreover, this company didn’t require a deposit. The previous company required a $100 deposit to cover potential violations or damages. Maybe it was because we had comprehensive insurance this time. They mentioned that even minor scrapes would be handled by the insurance company, so there's no need to worry at all.

The car rental company is right across from the airport exit, separated by only one lane, making it very convenient to find.

Still too crowded

It was okay

Had to wait in line for a long time. Booked a Jeep Grand Cherokee, but was given a rather average Hyundai on-site. Although it's in the same category, the value for money doesn't match the car I wanted. A bit disappointing!

The car rental company just bluntly told me that the model I reserved was not available and kept pushing me to pay more for an upgrade. Very dissatisfied.

So-so

I've rented a few times from Alamo already, and both the pickup and return process have been very quick and smooth.

The rental counter was right outside the airport, very close.

The pick-up and drop-off locations were not as stated on the booking form.

The car was very new, but you might not get the exact model you initially wanted. Usually, you have to pay for an upgrade. However, the upgraded car will exceed your expectations.

The staff's attitude wasn't great.

Unreasonable insurance charges!

Convenient pick-up and drop-off with no additional insurance charges.