SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

Waited in line for an hour and a half

Average, didn't feel the enthusiasm.

Excellent

When picking up the car, the rental company messed up the order number, causing a 2-hour delay in my trip.

Like: Easy in and out, shuttle quickly available
Dislike: Car wasnt cleaned very well. The interior windshield was streaked and hard to see out with the sun directly on it.

Like: Armada was in good condition. 4WD option was nice for trip to Yellowstone. Drop off was painless
Dislike: Printer was broken so agent had to fill in form by hand. Got Armada because it was the first set of keys agent picked up, even though Expedition I reserved was in the parking lot. Decided not to switch because I didn’t want to walk back inside with two little ones. Car had 36,000 miles and ran fine, even though I was told on the phone my rental would likely have under 5000 miles on it.

Waited for over two hours, and the car they gave me wasn't the model I reserved.

Satisfactory

No waiting in line

Dislike: guy at the counter was very unprofessional and slow to be of help

Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".

Long waiting times in line. I booked a mid to large SUV, and they gave me a RAV4, claiming it's the same category. After a strong protest, they reluctantly gave me a Ford Edge.

Very convenient and efficient

The queue was very long, waited for a long time with no assistance.

Good service, easy to locate, polite staff

Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills.
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.

Waited in line for an hour. And it was at Dollar.

Like: location is perfect....makes for easy return and super easy access to airport terminals. Thank You!
Dislike: Cost, not sure cuz if I reserved so late or just costs for the best location.

Like: Had a small run in with a big rock (small boulder) which did some damage, but covered under our agreement. Did not have to use my own insurance. THANK YOU!
Dislike: Little longer than I liked checking car in but all due to my run in with a rock.

Forced insurance upsell