The service was excellent. We had a lot of luggage and had to change cars several times, but they were very patient. All our requests were patiently handled. Foreign service tends to be quite good.
The staff asked if I wanted to pay extra to upgrade the car model. I firmly refused but was still given a four-door car in the end. The practice of trying to get customers to upgrade when no two-door cars are available greatly diminishes my impression of the company.
They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!
Added insurance without permission. I already purchased full coverage insurance from the rental platform and told the representative I didn't need it, but they still charged me an extra $53 for roadside assistance.
Because Zuzuche didn't provide my Avis preferred number to the rental company, I had to wait in the regular line for a long time and couldn't use the fast track for members. Very disappointed!!!
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