KONA AIRPORT CAR RENTAL REVIEWS

Only three customers, but waited for over an hour!

There's almost no queue, very few people.

Awesome

The service was excellent. We had a lot of luggage and had to change cars several times, but they were very patient. All our requests were patiently handled. Foreign service tends to be quite good.

Like: The car looks great and with lots of new features. Handling was very good. Great car for the value.

Like: Great

They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!

The car wasn't very clean and was quite old. The condition could only be described as average.

Both pickup and return were very quick

Very convenient

Enthusiastic and convenient

Operation hours 7 AM to 7 PM. Not being able to return the car by myself is very inconvenient.

Average

Added insurance without permission. I already purchased full coverage insurance from the rental platform and told the representative I didn't need it, but they still charged me an extra $53 for roadside assistance.

We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.

Terrible

The service attitude was good, but they kept recommending insurance, which was annoying!

Because Zuzuche didn't provide my Avis preferred number to the rental company, I had to wait in the regular line for a long time and couldn't use the fast track for members. Very disappointed!!!

Excellent service

Like: Great Staff. Friendly and efficient. great car. easy in pick up and return.
Dislike: nothing