KONA AIRPORT CAR RENTAL REVIEWS

Friendly and attentive service, recommended buying additional insurance. Overall, very good; picking up and returning the car was convenient and fast.

Good service, quick car pick-up, and new vehicles

Dollar company is pretty good. The service is very good as well. However, the company is relatively small in scale.

The staff was very polite and didn't push other insurances too much, just mentioned them briefly. The model I booked was unavailable, but I got a Chevrolet SUV, which was quite good.

Excellent!

This truly is a global car rental company. The condition of the cars is good, and the process is simple. Highly recommended.

The car model is quite old and the manual crank windows are inconvenient. Everything else was great, and the 4WD was perfect for climbing rocky slopes.

At the Alamo car rental point on the Big Island, we were attended to by a female staff member. While her demeanor was consistently polite, she engaged in a somewhat intimidating manner of sales. There were three main upsells: first, the car model. She quickly realized that upselling to a larger model was impractical given our group size, so she moved on quickly. Second, the insurance. This was the most uncomfortable part for me as the website clearly states that it includes $20,000 in third party liability insurance. However, the saleswoman insisted that my reservation did not include this insurance. Instead, she claimed that if there were any third-party injuries or property damage, Alamo would only lend me $10,000 for compensation, which I would need to repay. She even mentioned that Chinese agents deceive consumers. Although I couldn't tell which side was truthful, it's clear that one must be lying. Please, clarify this matter further. She also tried to scare me with statistics about high traffic accidents and compensation amounts on the Big Island to sell me a full coverage package. Thirdly, she tried to sell me a tank of fuel, again using a scare tactic by saying the nearest gas stations to the airport are very far. However, I found a gas station quite close to the airport on my way back, and even after filling up, the fuel gauge still showed full when I returned the car.

Very satisfied

The car was very new, with only over 500 miles on it. The condition was excellent.

I bought insurance when picking up the car and paid for gas when returning it, totaling $170. I think it's expensive!

The staff's service was very enthusiastic, and the car was in excellent condition.

The staff was very enthusiastic and patient, always thinking about the customers. Since I needed to install a child seat in the car, they always recommended the model with the largest interior among similar ones. Very considerate.

Very satisfied

In Hawaii, ALAMO is better overall. They have up-to-date GPS, newer cars, and well-maintained vehicles, much better than DOLLAR!

It's actually an Alamo car, and the condition is quite good. The lady at the counter kept recommending things, first insurance, then refueling at the rental location and returning the car with an empty tank, saying it's cheaper. Later on, while driving around the island, I found that the rental fuel was indeed $0.4 cheaper per gallon compared to Waikoloa, $0.1 cheaper than Kailua, and about the same as Hilo's prices. You can take this into consideration.

The entire rental process was quite smooth, and the return was very fast. Overall, Thrifty is considered a lower-end rental company in the U.S. The vehicles are not very new. During the rental, the staff will try to recommend various insurances and vehicle upgrades.

The service was quite good, and compared to other companies, Alamo offers decent value for money. The same model is cheaper than some well-known companies. The vehicle condition was also good. When I arrived, there was a row of cars, at least five or six to choose from freely. But usually, it's just a matter of picking the appearance and color. Haha.

The service was excellent and very convenient. I paid a bit extra to upgrade from a two-door Wrangler to a four-door. Choosing a 4WD on the Big Island was definitely the right decision, the trip was very enjoyable!!!

The service was excellent and very friendly. They upgraded my car to a 4-wheel drive Jeep. Thanks to this upgrade, I reached the summit of Mauna Kea where the stargazing deck is located. It was thrilling and exciting.