They gave the wrong car so lost a lot of time on loading up getting ready to be told change cars . Wrong car in the bay given

I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.

Both pickup and dropoff were smooth and quick. Service attitude was good.

After using five or six car rental companies in the US, T is undoubtedly the worst. Starting with the rogue-like booking method: the price was cheap when booking, but later they forcefully added third-party insurance, claiming you can't drive without it. Then why allow bookings in the first place? As for the car quality, this company probably has the worst in the entire US. Not a single car had less than 10,000 miles, and they were all the lowest configurations.

Like: Representative was able to match online price
Dislike: Reservation was incorrect from website and easyrentcars was unwilling to issue a refund