Overall experience was good, convenient and fast, short waiting time for car return.

I have been charged twice with no explanation why or contact from thrifty. The agreement on pick up and return after the car was checked said $52. We got charged that. Then several days later they have made a further $62 charge which was not agreed and I have not been invoiced for. Not happy in the slightest.

Difficult to find the Thrifty office inside the building as we had little direction.

Easy to use booking platform

Car was dirty after putting the seats down. Car had some damage to rear door. They told me they don’t worry about small dents or scratches when I picked up the vehicle. When I dropped off the vehicle there was no one around. I went to the pick up window and they told me to just leave the car with the keys in it. I went to the sales counter inside and told them and he said they would Email me a receipt. When I got the receipt I saw that they charged me an extra day. I picked up the car @9:00. And returned it a little after 8:00. My flight boarded at 8:30. I called them and they took off the charge. They I get an e-mail re the damage to rear door. It was so disorganized. Not a good experience

Easy to use website. Good experience

They don’t have the specific car there, but fortunately they have other type of extra cars can provide to us