BOSTON LOGAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Nice company, everything was smooth and easy

Good customer service, and great prices. Had an issue with original booking, and it was replaced by another booking with no additional charge, and in time

Due to language barriers, the staff was noticeably impatient and kept pushing additional insurance and vehicle upgrades, despite my original rental including full insurance. This added to the overall cost. On the plus side, there was hardly a queue.

An unused item left in car from previous renter so 4 out of 5 for that, tyre pressures were not even from the start, would have preferred the Ford Fusion as this car was better equipped, overall the Chrysler Malibu performed without incident.

Easy to book with, informative, valu for money, will use again..

When I picked up the car there was a problem with the one I chose so I had to swap to another. Being me, I left a jacket and hat in the first car. A very nice attendant called Mustafa kept them in the office and had them waiting for me when I returned my rental. Excellent customer service

Was quick and easy to book, would recommend.

The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.

Vehicle was nice, but was dirty inside. Person at the counter when I picked up vehicle was slow and rude. Did not like being asked questions. Went to get car and a guy just said "pick any one from that row." One vehicle smelled like fermaldihide and another like an ashtray. Tried to fill vehicle with gas three times at three different gas stations and gas would not pump in due to some type of faulty gas tank nozzle entry. Barely made it back to rental area and no one was there to share the problem with. I have tried to call twice, but was put on hold for so long that I had to hang up. They will more than likely charge me an arm and a leg for gas. I also don't like their policy with the EZ Pass. For me, it would have been better to be charged for actual tolls and not a flat rate.

It was okay, the process was smooth, though the front desk attitude was average.

Vehicle pick-up was smooth. No hassles or pressure to buy additional insurance or stuff. Vehicle drop-off was also without issue. Very pleased with the Alamo car rental operation at Logan APT.

Easyrentcars is a user-friendly website.

They added extra insurance during pickup, and the staff didn't explain it. I only found out during dropoff that I paid over a hundred dollars more.

Car was as promised and suited our needs.

We booked the rental for Boston while in Scotland. The rental process was quick and trouble free. Plus it was cheaper than if we had rented from a US website.

Budget car rental is quite fast. It took less than 5 minutes to go directly to the parking lot and pick up the car.

Car was bigger than expected. No waiting at counter. Got conned into buying the ezypass and ended up paying $60 for $2 worth of tolls! Nice one!

All was OK, no problems.

Loved the car. Took almost 1 hour to get out of the car hire depot area, not the fault of Alamo. Counter staff not very polite, but staff at pick up area were amazing and happy to help out. Car hadn’t been checked too well. Previous driver had left clothing and medicine in it.

All very easy to use.

No need to queue

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

After the QEEQ website order was cancelled, I rented a car on-site. The rental company had a great attitude.

We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.

Service was satisfactory, and staff were friendly. However, there was no advance notice about the fine for late returns.

Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area

We didn't get the car from Europcar as booked but advantage which we'd never heard of! Got hard sell on pre paid toll charge and refuelling. Both were overpriced and and inaccurately sold we we found out after the event.