The whole experience was seamless from start to finish. All the staff were friendly, welcoming and jovial. And this isn't a bot writing this; I'm not even joking, they were nice:)
About QEEQ:10.0/10
It was a surprise to be lumped with an international transaction fee. I'm not sure if that's QEEQ or Apex but you could be a little clearer or upfront with that little extra cost.
Service there is exceptional. Very friendly staff, quick and easy booking and had the keys in my hand within 5 minutes.
About QEEQ:10.0/10
Everything was booked and organised - I didn't have to fill in any complicated forms or go through the long process of buying additional insurance. All was done and ready to go ; )
You need a domestic driver's license and an international driving permit. The service was decent. I rented the car for three days and then extended for another day, but I had to pay the deposit again when extending, which felt quite inconvenient. Additionally, they required my domestic driver's license and the notarized document again when I extended the rental. Since I didn't have the notarized document with me, it took a long negotiation before they found the copy from three days earlier. Overall, it was a good experience, but dealing with the deposit and notarized document was a bit annoying.
The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.
The booking was really good. A larger car will be better but it was still a good car for a medium SUV.
It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability.
Thanks
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