BUDAPEST CAR RENTAL REVIEWS

Very convenient, the parking lot is inside Budapest airport, and only a domestic driver's license is needed to rent a car.

The queue was quite long and the car we got was very different from the one we reserved.

Overall, the experience was good! It was very convenient to get there from the airport!

Very satisfied, extremely convenient.

There were few reception staff, only one person, but the service attitude was decent and actively helped to find information about German traffic regulations. (Rented in Hungary, the car might not have a parking card, but short-term parking in Germany might require one, so he printed the relevant information and explained it to me, also telling me how to handle any issues that might arise.)

The location is very easy to find, and there are quite a few staff members. The efficiency is relatively high for Europe. The car condition is average, somewhat old.

Very simple, very fast.

Satisfied

Satisfied

The staff at the airport service counter were indifferent. They kept asking if I wanted to upgrade the service and get a bigger or better vehicle. After I declined all the offers, they still gave me a car that was a class lower than what I reserved. When I picked up the car, I noticed it was much smaller. I specifically needed a vehicle that could handle several large suitcases, but this one could only fit one. I was very upset. The staff member assisting me couldn't speak English, so I had to wait over 20 minutes for someone who could. After a lengthy 20-minute dispute, they finally agreed to give me a different car but wanted to charge me an extra 5 euros per day. By then, an hour had passed, and I was too frustrated to argue further. I decided to address the issue with the rental company after returning to Beijing. These small companies focus on petty profits and don't operate transparently, which is why they remain small. Moreover, they require all cars to be returned by 8 PM, regardless of your flight time, forcing you to spend extra time waiting at the airport. I'll never rent from such companies again. I took photos of the car and hope the rental company resolves this issue.

The staff could communicate basically in English and their service attitude was excellent. However, the car model was supposed to seat 7 people but could actually only seat 5. It was similar in size to a 5-seater wagon, so if you have 7 people, it's better to rent a 9-seater.

Service was average. I booked an Audi A4 automatic, but I was informed there were no cars available upon arrival. They replaced it with an Opel, which was quite ordinary. They charged 100 euros for cross-border fees even though the car was from Austria (we picked it up in Hungary) and most of our travel was in Austria. The rental company didn't negotiate; they just charged the 100 euros directly.

Picked up the car in the city center, the store was quite hidden. Had to ask around to find it. The service was great, very friendly and thorough. The pickup process was simple.

No one was available to take back the car.

The company always recommends models different from what I booked. This isn't the first time. They attract customers with low prices and then upsell more expensive options. This company is very shady, more so than rental companies in other countries. Their attitude towards Chinese customers is quite unfavorable, and it feels like a scam.

The car was in great condition, the return process was simple and convenient, and the service attitude was good.

Arrived late at night at the airport, there was no store and no reminders, no pick-up service arranged; had to call and wait for 30 minutes.

It was okay, but the car was different from the one I chose.

Very long queue, over half an hour. Finally got to the front only to be told there were no automatic cars available, had to accept a manual car from another brand.

Due to time constraints when returning the car, we had to catch a flight. The company arranged for a dedicated person to come to us for a free service. The staff was very friendly.