The counter is conveniently located near the arrivals area, but the staff were inflexible. We booked the car for 2 PM, arrived at 1:20 PM but couldn't get the car until 2 PM.
The car didn't have a full tank of gas when I picked it up. I took a photo as proof and filled it up before returning it, and took another photo. When I asked how they'd resolve this, they said I didn't mention it at the time, and the person who helped us wasn't there. I thought it was full-to-full, but it wasn’t. I ended up spending an extra 100 RMB on gas. It's not a big deal for a trip, but it does make me question your integrity!
I booked an automatic car, but I was given a manual one. They told me their system showed a manual car. To change it, I needed to pay an extra 50 euros!
The rental location in Budapest conveniently had a car from Prague available for me, saving me over 100 euros in one-way rental fees. The return location at Prague airport was easy to find; an employee checked the car in less than 5 minutes and we were on our way. Very efficient service.
I selected the Bosnia border crossing when booking, but was told we couldn't go when picking up the car. It ruined my week's hotel bookings and completely changed the rest of the trip. I was also informed about a border crossing fee of 100 Euros. On the return, when returning the car, I asked if I could get 50 Euros back since we didn't go to Serbia. They straight up said they don't know if we went or not and refused to refund.
The car given to us had issues, with two tires slowly leaking air, but the rental company insisted the car was fine. This caused our trip to be chaotic. Extremely irresponsible.
A very good car rental company with a nice owner. The car was in good condition with just over 60,000 kilometers on it. After returning the car, the owner personally drove us to the airport and gave each of us a big hug.
I was rear-ended in Vienna. I promptly sent photos of the scene and the police accident report to the rental company's email but did not receive any response. When returning the car, the staff said everything was okay and took the police report and accident information form. However, I later received an email about a damage assessment, and the 600 EUR deposit I paid when picking up the car has not been refunded yet.
Like: The staff was very helpful and friendly! I suppose the staff is at least 1 employee short, therefore there was a quite long waiting time on picking up the car. In overall we were happy with the car and with the service. Dislike: Although we spent quite long time to picked up the car, but that wasn't a big issue.
First, the car I selected was unavailable, and they tried to make me pay extra for another. The Budapest branch of this company is the worst I've seen in Europe, full of traps. They lure you in with low prices and then say there's no car available. This isn't the first time. It’s an incredibly dishonest practice.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Budapest
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Mark Kathleen
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View more >Dislike: Although we spent quite long time to picked up the car, but that wasn't a big issue.
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