BUDAPEST CAR RENTAL REVIEWS

Like: Very kind and serviceable staff. I left my camera in the car and they returned it back to me.

Very good.

Customer service needs improvement

Like: very good car !!!!!
Dislike: GPS built in the car and the staff charges the extra GPS !!! Very on professional!

They immediately said they were going to freeze 10,000 RMB as a security deposit. Alternatively, we could buy insurance that costs 50-100 euros per day. They also mentioned that if there were damages, we would have to pay a certain amount, which made us very nervous. We frequently rent cars elsewhere and no company has ever frozen such a large amount! When picking up the car, the staff were not very clear about existing damages. Because 10,000 RMB was frozen, we inspected the car very carefully on the spot. Some damages were not even noticed by the staff. In other words, if we didn't point them out on the spot, they might blame us for them when we return the car and charge us!

We arrived late at night and without being able to reach anyone at the car rental it took us a long time to find the place. Once we arrived there was 1 sleepy attendant that took his time and wasted over a half hour just to fill out paper work. Once paperwork was signed he came with us to the parking lot and made us sign a paper that we inspected the car. But in a pitch black lot with no lights it’s impossible to see any minor damages at 2am. When we returned the car 1 day later 2 attendants came out to inspect the car and claimed to have found a scratch under the car that you can only feel with your hands (not visible to the eye) HE ASKED US TO PAY 177 EURO FOR DAMAGES. WHEN WE REFUSES HE THREATENED US TO CALL THE POLICE AND STOP US FROM LEAVING THE COUNTRY WE HAD NO CHOICE BUT TO PAY HIM

This is my second time renting from this company in Budapest since 2014. Overall, I am very satisfied. There was no one else at the counter when I picked up the car, so the paperwork was processed very quickly. They even upgraded my vehicle to a small SUV, and there was no aggressive upselling of insurance. Highly recommended!

Originally scheduled for 12:00, but called the front desk at 10:00. Initially, the attitude wasn’t great and they told us to call back later. However, the front desk called us back after 15 minutes to arrange pickup. When we arrived at the rental office, the process was quick with no queues and no hard sell on insurance. The service was very friendly. We got the car early and our return time was extended by one hour.

Overall, the attitude was good. However, they informed us at the local store that we could return the car in the city on weekends, but it turned out the city store is closed on weekends, so we had to go back to the airport.

Like: Quick friendly service with no pressure to buy extra insurance or services Car as promised, high mileage but ran and drove perfectly 9 seater ford transit
Dislike: Just a little longer wait than expected for dropping us back to the airport

Megadrive's service was quite good.

The service in Europe is better than in the US; they have a sense of service.

Other services are satisfactory, but I am unhappy that they provided a manual car despite booking an automatic.

Rented a Mercedes, got a Skoda. What a 'same level' substitution.

The rental company couldn’t manage the local partner. Extra fees and hidden costs made it several times more expensive than a taxi. It’s outrageous.

The attitude was quite average, not very proactive

Convenient car pickup

Like: Everything

1. The location is a few kilometers from the airport. They promised a free pickup service, but I had to wait for an hour in the cold after calling them. 2. When booking, they mentioned only a certain cross-border fee with no mileage limit. However, at the store, they imposed a mileage limit of 1500 kilometers for 10 days, with high extra charges for exceeding it, and refused to communicate or negotiate. 3. After returning, they charged an unknown fee of a few tens of dollars, which I didn't contest due to the small amount. But after six months, they deducted over $500 without explanation. Despite reporting this to the rental platform, the rental company never responded, which is very frustrating.

No enough information about the conditions of the booking, some extra rules that the guys in the front desk didn't explain with clarity, the car conditions was good, but definitely the car was not clean, the quantity of km for rent car in Hungary and driving to near country are ridiculous small, just they making a rule to rip-off more money.