Like: Bit slow on pick up of vehicle as counter was busy but still out in less than 20 minutes. Car had some damage but it was well documented on the paperwork and drop off was very fast and efficient . Found staff to be very friendly and helpful. Dislike: No complaints, little concerned about damage but turned out to be no priblem
Reserved for 9:00, arrived at 8:50, there was a customer ahead processing their rental, took quite a while, waited for over ten minutes. Finished at 9:12. If there are others picking up cars at the same time, expect to wait for some time.
The actual pickup was at Hertz. The service was very professional and they didn't try to upsell any other products or services. The line was long, but since I am a Hertz Gold member, I completed the pickup quickly.
Very dissatisfied. First, they upgraded the car without permission and didn’t mention additional costs. Second, they claimed the fuel tank was full when it wasn't. Third, the car had scratches but they said it was new. Fourth, nobody accompanied me for the car inspection; I had to check for issues myself and communicate them. Very inefficient.
A terrible experience. At pickup, I was told my credit card limit was not sufficient, but they could reduce the amount if I purchased their €250 insurance. However, my credit limit was enough. The limit can be checked on the app and I confirmed with the bank on-site. Subsequent travel expenses also showed the limit was enough. It's all a scam!
Dislike: Found scratches on car when they noted it as a perfect car. It was late at night and therefore dark. Had to go out with a Rep to verify all the scratches that I found (scratches able to catch the fingernail deep) Drop off at Bologna was sort of unclear. Google maps takes you to wrong place. Just follow airport signs to car drop off.
The registration process was very simple, and the service was warm and welcoming. They personally guided us as we inspected the car's condition. Everything was efficient and timely.
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D.Malone
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View more >Dislike: No complaints, little concerned about damage but turned out to be no priblem
Cathy Whit
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View more >Dislike: Waiting time at pick up
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