We were required to buy full insurance, otherwise we couldn't pick up the car. We had already informed them that we had bought insurance through the rental platform, but the staff insisted that we couldn't get the car without purchasing their insurance. We immediately called the rental platform's customer service to explain the situation. The customer service requested to speak with the rental company staff, but the staff refused to take the call, stating that the contract was between the rental company and us, unrelated to any third party. We could cancel the order if we wished. Fortunately, the rental platform's customer service was able to cancel our original super full insurance purchase and the refund was processed on the next business day.
It was Sunday the day we picked up the car. The rental company had many counters, but only 2 employees were working. When we arrived, there were 4 or 5 groups of customers waiting. From arrival to departure, it took about 1 hour and 30 minutes.
Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.
Na devolução do carro foi feito uma vistoria minuciosa e apontado um dano na roda do carro... um risco...
Informei que na retirada o carro foi apenas entregue e não tem como garantir que o dano já estava, pois o funcionário só mandou vistoriar sem mostrar os danos do carro na tela do Tablet ou apontando visualmente, até achei que o carro estava ok.
Qdo retirei o carro não fizeram uma vistoria comigo apenas pediram meu visto e entregaram as chaves.
Se eu soubesse que tinha que olhar até um risco na roda do pneu com certeza eu faria
Estão me cobrando 250 euros
Já ligou um funcionário da qeeq no meu celular em inglês e falou com o atendente aqui da loja pedindo a versão deles.
A qeeq ficou de enviar um e-mail já que não entendo mtooo inglês e até o momento nada.
Estou me retirando da loja sem assinar o contrato de devolução por desacordo no processo de retirada.
Fui informada verbalmente será descontado do caução o valor de 250 euros.
No aguardo
“The car itself didn't get desired expectations relatively that was in the order.”
About GOLDCAR:8.0/10
In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car.
The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.
They charged me over six euros for something similar to ETC in our country when picking up the car. I said I didn't want it, but they said it was mandatory. I didn't even use the highway, but they refused to refund the money. It's not much, but it's frustrating!
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