The pick up was not in the terminal but outside a car park with a courtesy bus to the site. We were an hour early but they wouldn’t let us collect the car ... we had to stand outside in the heat with nowhere to sit and no toilets or drinks available. Air con in the container office was broken so hot inside too. The car was badly scratched which wasn’t a problem but they hadn’t noted the damage under the front bumper, we had to point that out and request it was noted on the documents. Pressure selling for additional insurance.

Booking was good, price protector worked and dropped the price. But we didn’t receive any instructions re collection and had to phone and then wait for an email to know where to collect the car. Booking needs to be explicit about collection point. It was not in the terminal as indicated.

Denying responsibility for added charges at pick up, unwilling to remove them from the agreement. We will never use them again

No queues: no hard sell on insurance excess cover; great

Easy booking and cheapest we could find

The wait to pick up was extremely long despite there being many staff members working at the time and not very many clients.

It was not clear during the booking process that there would be a mandatory 28 euro fee for refilling the petrol tank, even if we returned the car will full gas.

The car was nice, I'd already bought insurance, online but the staff would not let me take the vehicle full stop, didn't matter if I'd have purchased the car from them, wouldn't allow me to take the car will definitely not use this company again I fly to Spain at least ten times a year one un happy customer