MALAGA CAR RENTAL REVIEWS

Worst experience and terrible company

Fantastic

Other hirers before us in the queue appeared to take too long we waited over an hour

The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.

Got totally ripped off by counter guy, charged my card 93.30 Euros for fuel, the Fiat 500 has a tank capacity of 35 litres, I returned the car with 3/4 tank of fuel, would not fall for that trick again, will never use them again and would recommend you don't either!!!

We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.

Very easy. Query on car had long search to find rhodium booth. 2floors away. No one helpful about !! Would have been ideal If a notice in car detailing where booth was!! Wasted a lot Of time.

Car was in great shape, staff were friendly. Staff attempted insurance upsell at counter but I had purchased through Easyrentcars already online

Arrived at counter at 11.20pm and kept waiting until 12.30am as there weren't enough staff available for the number of collections (Avis & Budget). There was no option to check in using a kiosk machine. After complaining about the long wait I did receive an upgrade in car class.

The woman on the desk hardly spoke english, she didn't give proper instructions to find the car and it took us an hour to find it despite asking 3 times, then I found that she charged me again for the rental even though I had already pre-paid and I have not had that money back yet!

Absolute rogues. Paid for full insurance cover and then they add £200 worth of cover onto the bill. Avoid!

Perfect car, as always in goldcar, fair policy, friendly staff

lots of hassle on extra insurance also over charged on fuel even though returned car back with full tank. very dissapointed

Lady at customer service persistent at selling us insurance

They said 75 euros for full car insurance so I agreed but ended up charging me 220 for 2 days car rental. Total exploitation never rent with gold car again in my life. I thought the 220 was for holding amount on my credit card

Terrible staff and crooks on counter. They were fighting with every customer asking extras like their insurance and change the price what was originally booked online. We have to pay 280€ instead of 34€ which was booked online. The same was other customers. We were cancelling how ever it was too late at night and had either to stay in a hotel or pay them what they demanded. Terrible company and will never use them again.

Goldcar was fine and very good value for money. However, trying to return the car to the Goldcar desk area was a nightmare! Going round in circles and trying to find access to -2 level was a real challenge! Even having to go the wrong way down at the -2 level in the end! A real hassle when signage contradicts and then disappears not helpful. And time spent at drop-off was mostly trying to find it!

Great prices and easy booking. Very good.

I was impressed with the pick up office. Liked that it was clean and bright and all cars were inside. However I was charged extra for a diesel car which wasn’t quoted for. Easy place to find for drop off but no information re pick up. Lovely car.

Good team, good car, none of the usual ‘hidden extras’ nonsense you get from so many hire firms around Malaga airport. Well done NIZA - keep up the good work...

Staff member was helpful and spoke good English. Cat was a brand new Citroen. Good service

Pick up location was incorrect so spent an hour walking round trying to find where i should be! Helpline number was in Singapore and when connected i was unable to get through to anyone.. Made to pay extra at the counter even though the booking confirmation clearly said nothing more to pay