MALAGA CAR RENTAL REVIEWS

Great car very good spotless nearly new 3500 miles on clock

Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...

Friendly staff

The car rental company wint to great lengths to upgrade and to charge us extra for everything. We spent in excess of 2 hours waiting for the car and then another hour trying to find the pickup location. The cost of the rental was very cheap but the car rental company never expected to let us rent the auto at that price.

The only issue was that i was expecting on-airport pickup when in fact there was a mini bus to the depot which wasn’t advertised so I had no idea where to go. Having asked at many other hire companies, a taxi driver told me to wait in the bus area and a bus would possibly arrive. Everything else was first rate and I’ll still use Alamo

Most competitive rates for my needs and such an easy experience - Thanks, will use again and highly recommmend

Beaucoup de temps d'attente à l'arrivée pour récupérer la voiture. Au retour, prise en charge fluide. Pas de vérification avant la prise en charge ni au retour.

Very good, much better than the rental company starting with 'he'.

I really think Spaniards work too slowly! There was only one person in front of me, and it felt like they were just chatting away, taking their time. It's really frustrating! Additionally, I have a negative review for this branch. The staff member who attended to me kept trying to sell various additional services. First, they asked if I wanted to upgrade my car, I said no, then they asked if I wanted insurance, I said I had already bought it. Finally, they added a service where I didn't need to return the car with a full tank, but explained it poorly. They charged me, and when I asked if it was a pre-authorization, they didn't give a straight answer. When I reviewed the bill, something seemed off. I contacted customer service and found out about this added service. The problem is, the contract they gave me was in Spanish, and I couldn't understand it! They tried multiple ways to trick me, and eventually, I fell into the trap. Really frustrating! Future renters, be cautious!

Car was totaly different from what I asked. The location of the car in the park was different from what they told me. Terrible.

The staff were very friendly when renting the car. After returning it, I found my wallet had slipped between the seats and I forgot to take it. I went back in the afternoon to find it, but they said the car had already been rented out again and that they couldn't contact the new renter. The next day I went back again, and they said they had contacted the new renter who claimed there was nothing in the car. I believe they didn’t actually look for it and simply didn't want to deal with the issue. I'm sure the wallet fell in the car and they just didn’t care. Very disappointing.

No instruction provided on where to get the shuttle from at Malaga Airport in the booking confirmation. I had to phone Click Rent to find out where to go. Beware the low prices - Click Rent goes for the hard sell at the counter for extra insurance - roadside assistance isn’t even included. When you decline the additional cover the company looks for other ways to make money out of you. In my case damage was found on the vehicle after I returned it which may or may not have been there when I picked it up (it was in a place you wouldn’t necessarily have checked). I wonder how many people they have charged over €1000 to fix this same damage? Luckily I had my own insurance but definitely feel like I have been scammed by this company. Never again

Very Fast

Great service at a good price.

Thanks for the vehicle upgrade, great to have sat nav on the car.

Car was dirty on the outside. It was prebooked so should have been cleaned!

Smal plastic cover on driver's door handle at the lock went missing during hire. At drop off I pointed this out and was told someone had tried to break in as he demonstrated that the door lock did not work. There didn't appear to be any damage and I only used the remote control to gain entry and for locking. Anyhow I was not in a position to argue and accepted the repair cost 444 euros. which is very steep. Thankfully I was able to claim the full cost through my excess car hire insurance I purchased separately before we travelled. Can't fault RecordGo as they did email the damage report to me to enable the insurance company to agree the claim.

Didn't get the car, the counter staff's service attitude was very poor.

I paid for a big car because I have 3 tall children and they said we will upgrade your car then they gived us a car with any space in the back ...they are liar and thief...I want to be patially remburse...

Although I could not fault the car itself, I was extremely disappointed with the hidden costs, namely over-priced fuel and a whopping €1100 deposit, with a 30 day wait for a refund. Oh, and an attempt to upsell over-priced car insurance.

The car was delivered very quickly, with no language barriers in English.