PHUKET CAR RENTAL REVIEWS

Very satisfied

Good

Very satisfied

Friendly

The price of 200 RMB per day is the first time I got a car that has already driven 137,000 kilometers! The condition of the car was terrible. On the highway, it couldn't accelerate to 80 km/h, and with the air conditioner on, it couldn't speed up at all. On the slightly uphill road to Patong, it couldn't go over 20 km/h! A long line of cars was stuck behind, which was very embarrassing and dangerous as the slow speed forced the cars behind to keep changing lanes and overtake. Additionally, because this car was very old, even after refueling to full before returning it, the fuel gauge only showed less than two-thirds full. The nearest gas station to the airport return point was less than 1.8 km away but it took a long time to communicate with the staff. Although they believed the fuel was full after verifying the receipt and refueling time, this situation undeniably caused me trouble! Moreover, the staff at the rental company was not very capable. I arrived at the rental office at around 11 PM and spent 20 minutes waiting. They couldn't find my order even after checking my passport in the system. Then, another employee suddenly found my printed order with my name on it on the desk, right in front of them! Overall, this car rental experience was extremely poor!

Very satisfied, the procedures are simple and fast, no hidden charges.

The worst rental experience ever. Couldn't find the company upon arrival, and no one answered the phone. Ended up waiting for a long time with children late at night. Signed a bunch of contracts and paid a deposit. During our rental period, we had a flat tire and replaced it at a local repair shop. We couldn't find the same brand tire, so we used a different one. After returning to our country, we were charged over 700 RMB because the tire wasn't the same brand. Multiple appeals to the platform were rejected. The after-sales service on other platforms like Ctrip and Fliggy has always been excellent. Never using this platform again. Everyone, be cautious, especially for international travel, with language barriers, they make you sign, and then deduct your deposit after you return. Stick to big platforms with better service.

We arrived at night, the counter staff's attitude was average, but the employee who gave us the car was very nice.

It can be a bit tricky to locate the pick up counter if you are an international traveler as the counter in inside the domestic arrival hall. Locate the information counter in the domestic airport just beside the international airport to start with.

Satisfied, you get what you pay for.

Excellent, they provided a brand new car. It's very convenient for a family trip.

Acceptable

Very satisfied

The service was great. I felt bad for being late, but they still upgraded my car.

Service is acceptable

Very satisfied, no issues at all

The service was good.

Great experience, renting a car in Phuket is very convenient.

The car was in terrible condition; the exterior was bad enough, but the seats were filthy and worn out. The car kept shaking and making creaking noises while driving. Most importantly, the entire car was infested with ants. I placed my packaged pizza in the trunk, and by the time I got home, it was swarming with ants. You can't imagine how many ants there were. I highly recommend avoiding this rental company.

Great