ISTANBUL CAR RENTAL REVIEWS

First car you give us was not in very good condition lots of dents scratches very poor value we told you we not happy then you change the car to different one that was much better value

Car need to be kept Upgraded

Don,t respect the time of its costumer Her office is out of the airport

Машина хорошая, экономичный дизель. Персонал грамотный, очень доброжелательный, помощь в оформлении. Было бы большим плюсом - добавить получение и сдачу автомобиля за дополнительную плату, допустим в отеле.

Horrible experience worst car rental agency in the world they don't have vw office at the airport they get me the car delivered to my hotel at 11:23pm and i was forced to take taxi to the hotel and pay for it now lets talk about the horrible car one of the dirtiest in the world they get me the car with empty tank dirty so much it look disgusting last thing they was trying to change road toll 470 turkish lira when i refused to pay without giving me proof for this amount then they mailed me the toll report tge second day to find out it was o my 160 turkish lira.

Best ever!!

Staffs were kind and representative however they had a lot of failure modes. They do not have office in Istanbul airport. I was given the car in the middle of the street at pick-up. I was told car insurance in euro but their machine was not capable of getting euro currency so that multiply the value with extremely high constant which was not avaliable anywhere in the market. At the drop off, i was trying to catch my flight and told them to be in the airport on time. They were not. I was told to follow the driver to go out of airport to drop driver’s car and come back to airport with rented car. I didnt accept it and was told if they park their car in the airport they will charge me the parking fee. My experience was awful, extremely terrible

The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank. The staff knows that the car have this problem but they did not informed me about it when I received the car. I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.

Please pay me or ask Garenta company to pay me 50 TL which I pay more than actual

Very grateful, great attitude

Communication was difficult due to language barriers, and the car received was not the one booked.

Could be faster

They took more money

Incorrect pickup and return address.

The car was super clean with all the features working fine. Only concern was that there was no person who was speaking english at the drop-off counter. So this led to a lot of confusion.

Fooled by your web page for the class of the car, customer service didn’t took any responsibility.

The lady on the Sabiha reception was great

Its smooth and reliable

A well-established car rental company. The staff can speak English, and the pick-up and drop-off procedures are quick. However, they insisted we buy insurance when picking up the car, even though we had already bought full insurance through QEEQ. The store still tried to sell us insurance, and the communication was not smooth, which took a lot of time. Also, our tire had a problem on the road. We informed QEEQ to contact the store and they said we could change the car. But when we gave up sightseeing and rushed over, the store said we couldn't change, which was a wasted trip and wasted our travel time.

We reserved an “intermediate” size car online. The guys at the counter at Sabina Gokcen Airport in Istanbul had a good attitude. They offered to provide a diesel car instead of gas, to save on fuel. We agreed. Separately, we asked if we could extend our rental from 3 days to 4 days. Green Motion COULD NOT EXTEND OUR RENTAL FOR ONE MORE DAY which seems like a no-brainer that other rental companies do all the time. They said we’d have to return the car and re-rent it if we wanted to extend the rental. We will not spend the extra time to do this. I will look for a car from a different company in the future for this problem alone. When we got to the lot, they personnel at the lot lined us up with a diesel car that was a “compact” size. We had to insist that they give us the class of car we reserved. We showed them our paperwork from the desk, they complied and gave us an intermediate sized car. Please don’t make me have to stand up for myself again. Green motion seems sleazy if they fail to provide what I reserved. All other details of the car rental we’re fine.

Booking online was smooth and we got what we wanted. Thumbs up to easyrentcars.com.

The car did meet my expectations As requested, new clean Staff were helpful quick pickup and quicker drop off. Had to purchase a full coverage with Goldcar for peace of mind

Booking was easy Didn’t receive any drop off note I’ll use EasyRentCars again

The pick up and drop off was smooth, was slightly disappointed with the car scratches and marks on the body but the car drove well. Price could have been better, we found it a little pricy. The service overall was great. Thank you

All Good

Overall, everything was good

Overall, everything was good

Overall good experience with easy pick-up and drop-off. However, the company didn't thoroughly check the car. We didn't realize that the Blue Oil was nearly empty at pick-up. On the 10th day, the Blue Oil ran out and the car wouldn't start. We had to ask the landlord to contact the repair service in the middle of the night to bring Blue Oil, costing 100 lira for the oil and 300 lira for labor. The rental company only agreed to reimburse the oil cost.