IZMIR CAR RENTAL REVIEWS

The staff at the airport counter had a very poor attitude. They initially said there were no cars available and only after a long discussion did they rent us a car.

Pickup and drop-off were very convenient

Car rental company has an average attitude

It was easy to find the exit from Izmir Airport. The staff's attitude was okay. They asked if I wanted to buy insurance. I showed them the English version of the rental form and they said it's OK. Overall, it was fine.

Did not provide the reserved SUV, replaced with a smaller car.

Great service.

The service attitude was very good. However, the price of the reserved safety seat and the second driver's fee were three times higher than what was requested at the time of pickup. After three flights, I was extremely tired and delayed nearly three hours at the airport. Problems couldn't be solved through international calls, so I was forced to pick up the car. The rental company promised to resolve this after I returned home, but after a month, they are still stalling. When changing the car at Sabiha Gokcen Airport, the staff couldn't speak English, and there was no formal return receipt. I had to struggle to get a handwritten note in the local language. This was still with Avis.

1. The agreed pickup time was repeatedly delayed due to 'traffic congestion'. 2. The car provided was not the one reserved: they said it was being washed for over an hour and then offered another faulty FIAT (seatbelt couldn't be pulled out, air conditioning often not working). 3. The time for car replacement was repeatedly delayed. 4. RENT GO staff provided insufficient follow-up, constantly emphasizing external reasons.

Communication was a bit difficult due to language barriers.

Communication was difficult due to language barriers, which wasted time. We also had to pay an additional fee for a diesel car.

The pickup location is very prominent, you can see it right after exiting the airport. Since the reserved model was not available, they upgraded us to a BMW. The staff said I would love this model, and it was indeed very easy to drive.

Very dissatisfied, they raised the price arbitrarily.

There were quite a few people in line when I picked up the car at 9 AM, waited about 20 minutes.

Quite good. The car model is nice and relatively new. Very spacious for four people and two 28-inch suitcases.

The insurance upsell was actually fine, but the biggest issue was the wrong return address. We were told at pick-up that it was at T2, so we went there early and searched for a long time only to find the counter was closed. After calling, we found out it was at T1. Paying for parking was a minor issue; the main problem was going through security, finding the counter, and making calls, which took us half an hour. Fortunately, we arrived early; otherwise, we would have missed our flight. When we complained to the staff, they were indifferent and simply said it was wrong, which was really frustrating!

Not crowded

I filled out the feedback for the wrong location last time, the issue was with this Izmir booking. The rental company didn't deliver the car on time. According to the instructions from PigCar on WeChat, the rental company should have been inside the airport, but it wasn't. We had to call separately to arrange for the car. The rental company didn't meet us at the airport, and the staff who answered the phone at night didn't speak English. PigCar customer service didn't resolve the issue, and we waited for an hour in vain. They said the car would be delivered to our hotel later, but it never arrived. We had to stay at the airport hotel Orty Hotel for the night. The next morning, we finally got hold of someone who spoke English, and the car was delivered to the hotel at 11 am, affecting our plans for the second day.

We picked up the car three hours early, the rental company was very accommodating and quickly arranged it for us.

We returned the car a day early. The service was great and very convenient.

The instructions during car pickup were unclear, and they didn't explain which fast lane to use. Additionally, they overcharged me 100 lira more than the order.