IZMIR CAR RENTAL REVIEWS

Very friendly and efficient

The service was very good, the staff was friendly, but renting fees cannot be paid in cash.

Forcing customers to buy insurance

Overall acceptable, the process was fairly fast. It would save a lot of time if there was a dedicated person to guide us to pick up and drop off the car, as finding the location ourselves is difficult for those unfamiliar with the area.

Congratulations on scamming more money.

The paperwork and queue time were a bit long, but overall it was smooth.

The counter was very easy to find.

Good attitude

Friendly staff

The service staff was okay

Easy pickup. Minimal upselling.

Even though the company's staff saw that I had already paid for certain items on my rental order, they still charged me over 300 RMB for the one-way rental fee. When I tried to discuss this in English, they said they couldn't see which fees were paid or not. This made communication very difficult. I called the rental car customer service, but they were also unsure and told me to check the final price. In that situation, it was impossible to verify accurately. They just kept saying they couldn't see the details and even shook their heads saying 'Chinese,' which I doubt was a compliment. The experience was terrible. It took an hour of hassle before I could get the car, even though I had all necessary documents and my bank card. Everything was stuck and it was very frustrating. I would not recommend renting from this company.

The staff at the airport parking lot were quite friendly, the queue was orderly, and the car handover process was clearly explained. However, the return process was disappointing—the staff were arrogant and unclear, felt like pulling teeth. Definitely not service-oriented!

They didn't have the reserved car? What's going on?

Worried about unjustified charges after a month or two

As a local car rental company, their attitude is great. Picking up and returning the car at the airport was very convenient. During the vehicle inspection, they proactively pointed out any scratches and suggested taking photos.

QEEQ didn't book with Global Rent a Car. It was a very obscure company with no presence at Dalaman Airport. During the return, we had to find a local to call someone to pick up the car.

There were hardly any queues, and it was very quick!

Renting a car was very convenient. The staff was particularly friendly. Due to a system error, my flight information was lost, causing a delay of an hour as I waited at the domestic terminal while they waited at the international terminal in Izmir airport. However, they eventually came to find us, and they were very patient.

Very good