IZMIR CAR RENTAL REVIEWS

The service was good, but the gentleman's English was a bit awkward, which led to some misunderstandings.

Super bad, incredibly slow, took me one to two hours to get the car.

Excellent

Like: Everything
Dislike: Nothing special

Refunding the deposit was extremely frustrating; they charged a preauthorization on the credit card and then claimed they couldn't cancel it. They insisted on resolving it via bank transfer without explaining the transfer fees and exchange rates, among other costs.

Great customer service, brand new car, honest and trustworthy.

Due to the young driver fee, the official website of Zuzuche said it wouldn't charge me, but on-site I was required to pay the fee, which delayed me for at least 2 hours.

Simple procedures, friendly attitude

Very good.

The staff were very patient and enthusiastic.

We explicitly requested not to add any extra insurance, but the rental company still added it. The list was in Turkish, so we couldn't find out in time.

Excellent

If you are Chinese, please be cautious and don't get scammed like I did. This local rental company gave me a damaged car with a dented door when I picked it up. I asked for a newer one, but they refused and shouted that they would refund me, but I couldn't switch to another company that day. Being in a foreign country, I had to accept it despite the inconvenience. When I returned to the car rental, they suggested an upgrade for an extra 100+ to get a Hyundai. I agreed, but encountered an even bigger problem. They said it had an empty fuel take! I wasn't experienced and accepted it, ended up spending 200 liras on fuel only to find the gauge still showed empty. I was confused and asked the gas station staff, who told me the rental company had intentionally given me a car with a faulty fuel gauge. I drove nervously the entire trip, stopping frequently to refuel without knowing how much fuel was actually in the tank. Thankfully, I returned the car, and the staff anxiously asked if there were any issues, repeating the question twice. They clearly knew it was a faulty car and rented it out intentionally. If it had broken down mid-trip, I wouldn’t know what to do!

On the way to return the car, after refueling and washing it at a gas station, the car broke down. The steering wheel locked up and it was undrivable. The gas station staff couldn't figure it out either, and we had to get help from a nearby car dealership for repairs. Despite multiple attempts, I couldn't reach the rental company, and they even said the car wasn't rented from them. Contacting the booking platform also didn't help as they couldn't reach the rental company. It's confusing how the information was listed on your website. To this day, I haven't received any response on whether the car was successfully retrieved.

The process was excellent.

Staff were welcoming and friendly

Extremely dissatisfied with this car rental experience. The rental platform stated that the car could be rented if you are 21 years of age or older, but at the store, they told me you have to be at least 24 years old.

Overall, it went smoothly, but there were two issues. First, we couldn't understand the directions given by the staff for the pickup location, and they were unwilling to assist us, making it hard to find the pickup spot. Second, the invoice sent was in Turkish (probably) and not in English, making it unreadable.

Easy pickup, very friendly service…

Initially, I thought it was a small company since our road trip was split into two parts. For the first part, there were almost no other options. As expected, there was no dedicated counter at Izmir Airport. We were met at an outdoor café near the airport exit, which took a long time to find due to issues with our phone card.