IZMIR CAR RENTAL REVIEWS

Do not choose this shameless company, it's a lesson learned through blood and tears! They intentionally rented me a Citroen C5 Aircross with a faulty battery and full of scratches! (They specifically started the car for me when I picked it up, so I didn't discover the battery issue. Everyone, when renting a car abroad, make sure to start the car yourself if they start it for you). Every morning, the car wouldn't start, and I had to ask around for help to jump-start it. I requested a replacement car, but they dodged me and directed me to another city for repairs! I spent a lot on plane tickets, did I come here to fix your car? How can such a merchant be a featured option on this rental platform?

The car model was exactly as described, excellent.

Overall, it was pretty good.

Very satisfied. Initially booked a Citroen, but its trunk couldn’t fit two suitcases. They upgraded me to a larger car for free. The car was in excellent condition, with a rearview camera and Bluetooth connection. However, you need a phone holder. The pickup and return were very quick.

The service guy entered the wrong credit card information and told us our card couldn't be used. After trying twice, we called our bank back in our home country and discovered he had made a mistake. Additionally, we booked a Peugeot 2008, but they gave us a Renault Captur. The problem is, there was a clear price difference between these two models when we made the reservation.

Maybe it's because of the promotions on Xiaohongshu, it was off-season at the airport and other companies had no customers, but there were several people in line at this one. Each person took about 10 minutes. I bought additional glass and tire insurance on QEEQ, but the staff told me that for domestic purchases, even small scratches require a police report for reimbursement. However, for scratches, the police wouldn't come out. They cover car damage but not scratches. In the end, they convinced me to buy the cheapest insurance. I calculated that it's better to buy the insurance at the rental store rather than buying it in advance because the prices are similar. You don't need to buy it twice, and you avoid the hassle of being upsold. The service is also better at the rental store, and you have to buy it anyway. The car was pretty good, relatively new, the road conditions were nice, and there weren’t many cars on the road. Returning the car was quick, less than five minutes.

Satisfied

Very satisfied

Very good

Good service and efficient work.

Overall satisfied

Overall, it was okay. Initially, they told us that the 5008 we booked was not available and upgraded us to a larger car. When we got to the parking lot, we saw they had given us two giant nine-seat Mercedes. Considering our road trip would involve many narrow roads, big cars would be inconvenient, so we declined. Then the staff made a phone call and managed to get us two 5008s. I'm not sure why they said they weren't available before. Returning the car was very quick; they barely checked anything.

Excellent!

Overall acceptable, but the car was changed at the last minute.

The service was acceptable, but the SUVs were rather small.

Satisfied

I booked a Renault, but they said there were no cars available when I arrived and instead gave me a free upgrade to a Polo, which was acceptable. The office is located on the outer right side of the arrivals hall at Izmir Airport. You need to walk a few steps further to the right, as it is not together with the other car rental companies. The staff was quite friendly, and the procedures were completed quickly after I presented my documents. They tried to sell me insurance, but I mentioned I had already purchased full coverage through QEEQ, and there were no further issues.

The vehicle has driven 100,000 kilometers, and its condition is not very good.

Very satisfied

Not proactive in solving problems, only cares about money.