IZMIR CAR RENTAL REVIEWS

Hit rent a car didn’t receive payment after 5-6 days I wasn’t happy about waiting this reason at airports with 2 under 5 years old children staff was helpful no problem

Got an upgrade to an SUV which was very welcome.

Pros: Open 24 hours, very convenient, good car condition. Cons: Upon pickup, we were informed that the automatic car we booked online was not available and were constantly asked to switch to a manual car, which was shocking. Since we were not familiar with driving a manual car, they provided another automatic car after our insistence. They did not inform us in advance which toll lanes to use on the highway.

Good car condition, no insurance upselling, decent service, security deposit was automatically refunded in about a month.

First, they gave us a car that had over 170,000 kilometers on it, and it was full of scratches. Crucially, they didn't provide any proof, just saying that they were all aware of it. Who can feel assured by that? What if they blame us in the end? So, we spent a lot of time taking photos and videos as evidence. Second, the right car door was broken, and they didn't tell us when handing the car over. We spent half an hour fixing it on the road with the help of some kind-hearted people. We could finally close it but didn't dare open it again for the rest of the trip. Third, the tank wasn't full when we picked up the car, and again, they admitted this but didn't give any proof. When returning the car, we managed to refuel it to approximately the same level (which was tricky because you have to drive to the return point after refueling, making it hard to estimate). We showed the return staff the fuel gauge photo from pick-up, and he didn't say anything or take any photos himself. Later, over 300 lira was deducted from my credit card for fuel and a refueling service fee. It's really infuriating.

Yup.. I had broken the right hand side mirror.. If i need to pay for the damage.. Pls let me know.. Btw drop off service is really bad.. Need to find the person in charge as he was not around.. Cizgi counter also no body there

Ok. Goof

Everything was perfect, the car was fresh and had only 16k km on it. The communication with stuff was easy even they know very little of English but still did their best to make our experience better. We drove all the way from Izmir to cappadocia and back and had an amazing experience. Totally recommend cizgi and will book again.

Good service for car booking, we liked how the app look like as well as full insurance and easy communication.

Unable to use credit cards from multiple banks, including dual-currency cards with or without IC chips, ultimately couldn't pick up the car.

Terrible experience, the car kept flashing warnings.

Terrible. Only one staff member for car collection, with five groups waiting to pick up cars. We had to wait until everyone had finished before they let us leave the parking lot. What kind of logic is that? The car was given to us with an empty tank and must be returned empty. How are we supposed to manage that? We ended up giving them half a tank of fuel for free. The windshield washer fluid was also empty. The staff member at car return didn't even speak English. Absolutely ridiculous. Avoid this car rental company at Izmir Airport.

Vehicle provided was great! Nothing short of expectations

Platform is easy to use and provided with the necessity coverage for travelling

Extremely satisfied

The service attitude was perfunctory, and they didn't inform us of the return route in advance. The return location was extremely hard to find. We spent an hour looking for it and almost missed our flight.

I reserved a Mercedes C, and although I didn't get it, I would have been okay with a similar model. Instead, they downgraded me to an SUV, which is very unreliable. I booked this more than half a month in advance, and it still happened. Eventually, I found an Avis offline by myself, and they offered me a 5 Series at the same price. The online service is truly unreliable.

Car was too small for a 6 seater. No space for luggage. We asked for paid upgrade but got denied since we had used qeeq to book. The car was dirty inside and outside. The gas was empty to empty which is hard to do. I ended up with 20 euros of gas in the car on my return. The staff were friendly though.

Great service. My English isn't very good, but the staff was patient and explained everything in detail. No hidden charges.

Easy to rent, hard to return! Delayed our trip! The deposit hasn't been refunded for half a year, and no staff proactively contacted us!

Very satisfied

The overall car rental process is relatively convenient and efficient.

Very good.