DUBAI CAR RENTAL REVIEWS

Satisfied

The customer service is excellent, the staff carefully inspected the car and even helped with loading luggage.

Do not choose this car rental company. First, we booked a car pick-up at midnight, but they didn't arrive until 3 AM and didn't answer our calls in the meantime. Our whole family helplessly waited at the airport, and we finally completed the procedures after 4 AM. Second, we had already paid the rental fee through the platform, but the rental company forced us to pay again on site or they wouldn't give us the car. It's been over a month, and we haven't been refunded yet. Third, the deposit was supposed to be a pre-authorization hold, but they charged it directly, leading to credit card repayments. They also failed to refund it within the promised time and still haven’t done so. Fourth, they charged us for traffic violations and service fees without providing any receipts. Fifth, the provided vehicle did not match the booked model, and the one we got was cheaper, but they did not refund the price difference.

There was a counter in the airport hall where the procedures were handled quickly, but they did not inform me of the specific car model. I chose an SUV COMPACT, but they gave me an SUV SMALL, which is a completely different category.

Except for the additional driver fee of 25 AED per day plus VAT, everything else was pretty good.

The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

Very satisfied

Very satisfied

Extremely satisfied

Very satisfied, the car was in excellent condition!

Good

The staff were attentive and patient, with a very good attitude and smooth communication.

The pickup was relatively quick and smooth. The vehicle was very clean and tidy.

Overall satisfied with the service

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Pretty good

1. I booked a Pajero, but received a Haval instead. The price difference is significant, it's incomprehensible how they classify similar categories. 2. Be cautious, communication is only possible via WhatsApp as phone calls are not answered. This is highly inconvenient. Outside their working hours (8 AM to 10 PM), you can't reach anyone. Shockingly, I had scheduled a car return for 7 AM, agreed to pay the handling fee, yet no one was around. They responded leisurely by 8 AM and still charged a 70 AED booking fee. 3. They are quick to lock the car. I received a fine on the road, which was less than half of the deposit, yet they locked the car without a call. Fortunately, I was at the hotel; what if I were on the road? Just to earn a 50 AED fee, I guess.

Very satisfied, reputable brand, and car rental prices are very cheap.

Very satisfied

The service attitude is good.