Returning the car was very quick, just needed to refuel to full. There was some delay during pickup, but they directly upgraded the car to a seemingly more expensive model.
Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for.
Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.
We had to wait the entire afternoon to get the car! It wasted a whole precious day of our time. The staff had a bad attitude and tried to deceive us. We called the day before to confirm a car was available, but when we arrived, they said there were none! They forced us to take an old minibus, and the next day we had to go back to the airport to change the vehicle.
The self-drive trip in Scotland was not as easy as expected, mainly because I'm not used to left-hand driving. However, the car performed very well overall.
Had an excellent experience with Highland Car Rental. Bought full insurance at the store without any upselling. The staff was very considerate and even noticed it was my teammate's birthday. After picking up the car, we started an exhilarating journey. The mountain roads were quite manageable, though a bit narrow. The entire trip ended without any fines, which was very satisfying. Kudos!
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