EDINBURGH CAR RENTAL REVIEWS

Very satisfied.

When picking up the car, the staff insisted that we buy insurance, despite us having full coverage purchased through a domestic rental platform. We didn't buy additional insurance from them. During the car inspection, the staff mentioned that scratches on items like the spoiler were not an issue and assured us of no worries, so we didn't take photos. However, upon returning the car, they claimed we had scratched the left side mirror and the tire, insisting the tire was new and required a complete replacement. She demanded £500 for repairs, with a potential partial refund after the repair but mentioned the process could take 1-2 months with email communication only. My objections were dismissed, and I was told this was the only way to proceed with the return, with a very firm attitude. The said damages were barely visible unless up close. Throughout my drive, I’m certain there were no scrapes, so I am very displeased that these damages were attributed to me. Despite having full coverage insurance, the rental company's actions left me feeling helpless and very unhappy. The attached photos show the claimed damages needing repair with a £500 charge, which is unbelievable, especially since the tire clearly shows wear and is obviously not new.

The car was great, got a free upgrade to a brand new Volvo XC40.

Very satisfied

Although there was a small issue when picking up the car, it was smoothly resolved after conscientious and responsible communication with the platform's customer service. A thumbs-up to the customer service guy! The car was in great condition and very new.

Good!

Three people in line, waited about 15 minutes, efficiency was acceptable.

Satisfied

Smooth car pickup and convenient drop-off. Just to note, the car model was actually MG Pilot, but since it wasn't in the dropdown menu, I had to select MG5.

Smooth car pickup and convenient return. It should be noted that the actual car model was MG Pilot, but the dropdown menu only had MG 5 as an option.

I booked a Mercedes C-Class, but initially got a CLA. They claimed it was the same class, but it was too small for four people and four pieces of luggage. Upon request, they switched it to a standard C-Class.

Satisfied with the excellent service

Very friendly staff.

Always a smooth booking experience.

Apart from getting a C-class instead of the rented E-class (not convertible), the other services were quite convenient.

Great service, great car, great trip - thank you! :)

Smooth and efficient. Easy! Thank you :)

No staff at the store. Couldn't pick up the car and was charged without a refund.

The service attitude was very good, and the car pickup process was very quick.

Simple and quick

Very satisfied, the car rental process was simple, and the staff were very friendly.

Very good. There are a lot of people, so you need to wait.