MIAMI CAR RENTAL REVIEWS

The rental process could use some improvement, the waiting line tends to be long and moves slowly. But the service from the agents was great, they were friendly and professional

Very disappointing.

Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere. Will never use Routes again!!

THEY ADD EXTRA CHARGES ON GAS AND ADDITIONAL DRIVER

The car was great, it was in excellent shape it actually exceeded my expectations . Staff service was also good, professional and kind

They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Innovative booking platform, and I like the price reduction protector

空港ではホリデーシーズン(12/25)だった為スタッフが少なかったのか随分待ちました。 車両は新車同様で車内がクリーンでした

Very good

It was a very bad experience. I waited in line for over an hour to pick up the car in Miami, and the car was still broken. I changed the car in Key West, and it was still broken. Then I waited in line for 3 hours in Miami to get another car, and it was still a downgraded model. Terrible.

Trusted big company

Very satisfied

El auto en excelentes condiciones, todo claro al momento de contratar.

Excelente aplicación, se cumplió lo contratado sin ningún problemas.

Excellent service attitude, they tried their best to solve the issue of unavailable car models.

The vehicle exceeded my expectations, the condition was excellent, clean, smelled fresh, had a full tank and was almost new. Customer service team was friendly and really helpful

Forced upselling and very aggressive

It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.

They charge me toll package .that i avoid all my trips And charge me pre paid fuel ,I drop off the car with full gas . That i am remember i not a agree for If i paid for something why I am not use it and why i drop off the car with full They provide letter i am not sigh in it . I am all the time rent cars without two services It is last time with budget

El vehículo estaba muy sucio por dentro y parecía que no tenían tiempo para la limpieza por dentro extensa hace meses mucha comida regada anteriormente

Great! All the necessary insurances were included and there was no attempt to upsell additional coverage. Very good!